Forrest Smith Email & Phone Number

Santa Rosa, CA, US

Austin, Texas, United States

• Key contributor responsible for eliminating a UAT backlog of development work awaiting final testing and approval for implementation. Validate results against requirements to ensure vendor’s student education.
• Confirmed version release upgrades and state specific customizations tracked in ADO met specified requirements at both the local and state agency level for the platform used to manage public education student data.
• Identified data validation errors, severity levels, improving system functionality and reliability.
• Validated data mapping in agency uploads for improved accuracy and efficiency.
• Verified data consistency with requirements in both ADO and JIRA, ensuring strict adherence to standards.
• Validated final data submission, enhancing information quality.

Ann Arbor, Michigan, United States

• Formulate design solutions/system upgrades, day-to-day support, and administration of the Retail POS system and associated processing, including resolution of any system or business issues/concerns. Define new.
• Research and resolution of design issues, implementation of new release features, BAU tasks, and user/system issues resolution.
• Research and resolution of Salesforce-related issues involving ICE/Encompass LOS and Conversational Cloud platforms. Ensured minimal disruptions in old/new POS and Encompass LOS products.
• Manage Product Backlog, including prioritizing and refining User Stories, formulating acceptance criteria, and agreeing on the 'definition of done'.
• Maintain a comprehensive, in-depth understanding of complex business process challenges, identifying viable opportunities for leveraging data/analytics.
• Facilitate successful ICE/Encompass LOS integration from POS products - troubleshooting, mapping issues resolution, testing, and end user support.

Granite Solutions Groupe, San Francisco, CA

Engaged in multiple business consultant/contractor roles with Wells Fargo while not otherwise employed. Positions included Business Analyst/Project Manager, UAT Coordinator, Regulatory Analyst, and Strategy Consultant.Project Manager/Business Analyst ConsultantAnalysis and capturing business requirements for Wealth Management, Investment and Fiduciary.

Santa Rosa, California, United States

Business Systems Analyst and Administrator responsible for the support and enhancement of an Oracle based Sales System and various Deposit Systems. Conduct business and systems analysis for said applications to meet industry standards as well as bank specific needs. Document business requirements, SOWs, design documents, and technical specifications..

Analysis and design of a rules-based decision engine for automating underwriting conditions in a digital mortgage lending application using Encompass.

Frisco, Texas, United States

Analysis of business requirements for retail lending product and articulation of those requirements into system specifications defining core system or other related systems functionality. Duties include: communication with product management, sales, customers, project managers and compliance directors to identify and prioritize system requirements.

Responsible for reviewing, analyzing, and evaluating business systems and user needs. Define and develop business requirements and functional specifications for new systems and modifications to existing systems. Monitor daily production processes to ensure accuracy and completeness. Troubleshoot and resolve productions issues as needed. Align resources to.

Teksystems, San Francisco, CA

Analysis of business requirements for retail and third party (wholesale/correspondent) lending loan origination system and articulation of those requirements into system specifications defining core system or other related systems functionality. Preparation of test scripts necessary to test business functionality described in systems specifications..

Concord, California, United States

• Direct a team of managers, business analysts, systems analysts, and engineers responsible for the technical design, development, construction, implementation, and support phases of a core mission-critical mortgage loan.
• Developed and implemented a capacity planning model to track projects, estimate work efforts, set priorities, allocate/align technical resources, and monitor burn rates/deliverables against both business and technical.
• Introduced a change management function to support concurrent development of multiple releases supporting more than thirty projects per release.
• Architect for multiple environments and infrastructure to support the concurrent design, development, testing and implementation of up to four concurrent releases in various stages following a Six Sigma approach.
• Introduced a release management model following a bi-monthly schedule.
• Worked closely with Project Managers, Program Managers and Release Managers for all scheduled releases and off-cycle releases to ensure all deliverables were met and staged accordingly.

Santa Rosa, California, United States

Business/technology liaison to national and regional operations staff to ensure system solutions meet business needs. Prioritization of technology work efforts and release delivery content. Responsible for business and technology strategic roadmaps both short and long term. POC for escalating critical system issues, setting operational priorities and.

Fresno, California, United States

• Key contributor in both the systems support and development divisions. Responsibilities included production support, systems performance, client acquisitions, change management, project management, applications.
• Designed, developed and implemented a change control/management facility reducing program migration errors by more than 90 percent.
• Prepared recommendations, which upon implementation reduced batch processing time frames by more than 50 percent.
• Instituted numerous operational and procedural changes that helped streamline the production process and reduce processing errors.
• Implemented new procedures for the client conversion process that resulted in greater efficiency and reduced costs by decreasing staff and associated expenses.

Fresno County, California, United States

• Responsibilities included development, enhancement and maintenance of personal and real property applications for the Assessor, Tax Collector, Auditor, and Clerk/Recorder.
• Developed and implemented a real property tax system, tax delinquency system and redesigned the assessment roll system.
• Developed a recorder's index for tracking and locating statistical and legal records.
• Developed a property tax billing and collection system.
• Reduced support staff requirements by more than fifty percent by implementing efficiency measures.