Taylor Forsyth Email & Phone Number

Toronto, Ontario, Canada

Leveraged relationship management tools such as Salesforce to develop relationships with customers through timely follow-up, sound advice, and quality service.Assisted clients with a range of purchase and refinance applications, from simple to complex involving non-traditional income, business for self, and multiple investor properties.In calendar year 2023, sourced and brought to completion over $15 million in lending volume through home financing originations and refinances.

Toronto, Ontario, Canada

Collaborated with other departments within the bank to ensure efficient operations.Processed loan applications, including verifying income and creditworthiness of applicants.Developed an in-depth understanding of the bank's products and services to assist customers with their financial needs.Identified opportunities to cross-sell additional products or services to customers.

Toronto, Ontario, Canada

Toronto, Canada Area

● Launched a new establishment in collaboration with the manager, overseeing preparation, recruitment, and training of 8 new staff, and maintaining one of Canada's most successful showrooms● Met and exceeded revenue expectations by 150% during Nov. 2019 by driving results through KPIs such as total revenue and average order value● Set up and maintained in-depth tracking documents using Microsoft Excel to track efficiencies and pinpoint areas for improvement● Built a strong client book consisting of more than 125 people, including maintaining close lasting relationships with more than half, through a tailored selling approach resulting in a 30% share of in-showroom sales

Toronto, Canada Area

● Greeted and ensured customers were served in a timely and caring manner● Stuck to an appointment-based calendar with organization and planning● Stayed in touch with fashion trends and tailored appointments to consumer demands● Provided clear and concise reporting of interactions and transactions from clients● Developed lasting relationships with clients to help spur further business

Ottawa, Canada Area

● Established and organized database of more than 4,000 clients using Solve 360 client relationship management (CRM) software● Maintained current and prospective client records with up to date information including social media handles, contact details, and relevancy● Identified and strategically prospected to build a list of more than 100 prospective clients for future sales calls

Edinburgh, United Kingdom

● Coordinated and executed weekly purchasing plans within a strict £300 budget● Corresponded weekly or in emergency situations with the company's 5 vendors to negotiate prices within budget and ensure the quality of goods● Produced detailed bi-weekly cost analysis reports to detect and amend purchase inefficiencies and identify growth opportunities● Contributed significantly to the creation of a new, trend-focused menu that resulted in a 35% increase in weekly revenue● Collated invoices and hand-kept accounting books in order to digitize and import into Quickbooks for better accountancy practice● Led the preparation of daily baked goods such as bread, rolls, and hot pies, while also preparing the daily rotational menu including banana bread, oat squares, and brownies● Fulfilled on average 120 breakfast and lunch orders for coffee and specialty drinks such as Lattes, flat whites, and cappuccinos

Edinburgh, United Kingdom

● Ensured customers were served and taken care of in a timely and caring manner● Directed 3-person cooking line and 3-person serving staff in a busy central Edinburgh restaurant with a capacity of 55 patrons● Maintained Food Standards Scotland environmental health cleanliness standards to ensure pristine, sanitized working environment● Executed daily kitchen prep including deep cleaning, preparing specials, slicing garnishes, and breading chicken to ensure preparedness and smooth transitions throughout the day● Handled transactions and organized the end of day till reconciliation, which averaged £2,500 per day

Toronto, Canada Area

● Supervised all phases of events (average 3 events/week with up to $500K budget and 1,000 attendees) including corporate meetings, educational programs, private functions, exhibit openings, and fundraisers● Provided service leadership, event planning consultation, and support for over 500 functions by corporate clients including Microsoft, TD Canada Trust, Scotiabank, Gatorade, IIHF, Hockey Canada, Deloitte, and KPMG● Led the provision of daily guest services to a facility that attracts 8,000 visitors/week● Managed and coached a team of 12 frontline staff to promote improved operations and client experiences● Addressed issue escalations as the facility’s most senior staff member on evenings and weekends● Managed operations and service at events with VIP speakers/guests that included Wayne Gretzky, Guy Lafleur, Henri Richard, Sidney Crosby, Mike Babcock, Darryl Sittler, PK Subban, Hayley Wickenheiser, and TSN on-air personalities● Managed cash tills and performed daily revenue reconciliation

Toronto, Canada Area

● Coordinated the smooth execution of corporate, private and in-house programs and events up to 800 attendees for clients including Deloitte, Microsoft, Scotiabank, NHLPA, and IIHF● Excelled as part of a versatile frontline team that drove event/program implementation, reception, concierge, ticketing, and program sales● Acted as an initial point of contact and concierge for all museum guests, visitors, and clients● Provided information about the museum, its history, and exhibits

Ottawa, Canada Area

● Established a small business and led all aspects of sales, service operations, customer relations, marketing, contracting, staffing, project budgeting, inventory, and administration● Drove business through referrals, networking, the Web and social media● Oversaw the planning and completion of interior and exterior painting jobs for residential clientele● Managed temporary employees and third party suppliers● Maintained inventory of equipment, tools and supplies______________________

Ottawa, Canada Area

● Led exhibitor and guest services and support at diverse, large-scale, multi-day consumer shows (up to 20,000 attendees)● Managed teams of up to 15 coworkers and volunteer staff● Collaborated with Event Operations and Marketing teams● Assisted with planning and execution of on-site event logistics, including registration and attendee tracking, presentation and materials support, setup/tear down, pre-and post-event feedback gathering, etc.● Planned and scheduled shifts and breaks for coworkers

Fort Mcmurray, Alberta, Canada Area

● Assisted in event planning and on-site setup, organization, and support for 15 events (large-scale concerts, festivals, and private functions)● Coordinated vendors and teams of up to 10 contract labourers to ensure that events and scheduling ran smoothly● Conducted post-event follow-up with stakeholders

Ottawa, Canada Area

● Performed service delivery planning, setup/removal and warehouse management tasks to support the execution of trade shows, private functions and sporting events with up to 50,000 attendees

Bachelor Of Arts (B.A.), History

Activities and Societies: ► Contributing analyst for the European Studies Student Association ► Member and President of Victoria.

Ontario Secondary School Diploma (Honours)