Contributed to successful quality control initiatives and implemented new strategies to improve employee work.Coached new employees struggling with specific tasks.Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.Supervised teams and individuals, giving feedback on performance and setting goals for improvement.Monitored team operations and workflow during busy periods, making adjustments to improve pace.Modeled exemplary behavior and standards to inspire staff members.Supported teams to achieve department goals and objectives.

Support the sales team by preparing proposals, quotes, and contracts.Maintain CRM systems with accurate and up-to-date client and prospect data.Coordinate sales meetings, demos, and follow-ups with clients.Track and manage the sales pipeline to ensure timely progress and closure of deals.Customer Communication:1-Serve as a primary point of contact for client inquiries and redirect to appropriate team members when needed.2-Respond promptly to customer requests for information or documentation.Assist in onboarding new clients by coordinating between sales, customer success, and technical teams.Reporting and Analysis:Process Optimization:1-Streamline sales processes and workflows to improve efficiency.2-Collaborate with cross-functional teams to address client concerns and improve service delivery.Documentation and Compliance:3-Ensure that all sales documentation adheres to company policies and legal standards.Maintain an organized repository of contracts, proposals, and customer agreements.Invoice Management:1-Generate and send invoices to clients as per agreed-upon schedules.2-Track outstanding invoices and follow up with clients to ensure timely payments.3-Collaborate with the billing team to resolve discrepancies or issues in invoices.Collections Activities:1-Contact clients via email, phone, or other communication channels to remind them of payment due dates.2-Negotiate payment plans or terms with clients facing financial difficulties.3-Maintain detailed records of collection activities and client communications.Customer Relationship Management:1-Act as the point of contact for billing-related inquiries and concerns.2-Address disputes or complaints in a professional and empathetic manner.3-Work closely with sales and account management teams to resolve client issues impacting payments.

Technical support representative ADSL/SDSL for Enterprise and individuals.For both native language and forefingers resident in Egypt.