Develop and update job descriptions and job specifications.Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges.Screen candidates resumes and job applications.Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.

Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty program.Maintaining accurate records and documenting all customer service activities and discussions.Assessing service statistics and… Show more Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty program.Maintaining accurate records and documenting all customer service activities and discussions.Assessing service statistics and preparing detailed reports on your findings.Hiring and training new customer service agents.Managing the approved budget of the customer service department.Staying informed on the latest industry techniques and methods. Show less

Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an… Show more Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities Show less

Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.Keep records of customer interactions, process customer accounts and file documentsFollow… Show more Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersHelp customers with complaints and questions, give customers information about products and services, take orders, and process returns.By helping customers understand the rules and answering questions about their reservations. Show less

Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service… Show more Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support. Show less