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@shapegroup.com.au
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Laurence Fox, Ccxp is listed as Customer Experience Manager at Kapitol Group, a company with 68 employees, based in Victoria, Australia, Australia. AeroLeads shows a work email signal at shapegroup.com.au and a matched LinkedIn profile for Laurence Fox, Ccxp.
Laurence Fox, Ccxp previously worked as Customer Experience Specialist at Foxcx and Long Service Leave at Life Experience. Laurence Fox, Ccxp studied at Seevic College.
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I am a highly self-motivated and positive individual, always keen to widen my knowledge. I believe, and have seen, that Customer Experience is at the forefront of business success. Over the past 10 years I have developed and implemented a Customer Experience strategy, analysing, and enhancing business delivery to drive an NPS improvement of plus 30.By understanding and developing the experience a business delivers, I can optimise your organisation’s opportunity for growth. I have a passion for Customer Experience and having an understanding of CX programmes through training and experience, including being a CXPA Network Lead, CCXP Certified and NPS accredited, has allowed me to understand the requirements to drive Client and Customer loyalty, recommendation and satisfaction.One of my passions is personal development and being a Human Synergistics Accredited Practitioner has allowed me to show people how to understand where they are, and where they want to be. The Human Synergistic tools can be used to help individuals and organisations understand their strengths and Culture.
Listed skills include Refurbishing, Commercial Management, Construction, Contract Management, and 16 others.
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Melbourne, Victoria, Australia
The CX Manager role for Kapitol Group is a new position and I'm excited to develop and lead the CX programme for the business. We will start to look at the current state before building a CX strategy and developing a more customer centric organisation.In my time with the business we have launched a new company value, Customer-Centric, introduced a feedback.
Melbourne, Victoria, Australia
I’ve established FoxCX as a bespoke customer experience consultancy to help organisations understand the perception their customers have of them and then improve that experience to enhance satisfaction, loyalty and recommendation.There are four areas that FoxCX focuses on to improve the experience:Customer Insights and Understandingo Assessing and.
Australia
During my long service leave my family had the trip of a lifetime by caravanning around Australia.
Melbourne, Australia
I was responsible for the development and management of the Customer Experience programme at SHAPE: CX strategy development for the business working alongside the overall strategic objectives Manage CX Leaders (14) located across Australia including a State Leadership Team member in each state Voice of customer programme (VOC), including the integration.
Melbourne, Australia
After a six-month work exchange from the UK, SHAPE asked me to make a permanent move to Australia to launch and manage their first CX initiative, Perfect Delivery, an organisation wide and cultural change both for SHAPE and the construction industry in Australia. Perfect Delivery took the organisation from a score of 53% to 90% for on time, defect free.
As Perfect Delivery Manager I was ultimately responsible for sharing best practice and innovation around the company. I developed a best practice manual that was issued to the majority of staff. I was also heavily involved in the roll out of a 2 day Customer Experience training course to Morgan Lovell and a large section of Overbury. Two-day CX training.
My roles and responsibilities included the general day to day running of fit out projects including health & safety, project programming, sub-contractor management, quality and information flow.
Other employees you can reach at kapitolgroup.com.au. View company contacts for 68 employees →
Ben Thomas
Colleague at Kapitol GroupHoppers Crossing, Victoria, Australia, Australia
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Kevin Hogan
Colleague at Kapitol GroupMelbourne, Victoria, Australia, Australia
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Peter Pino
Colleague at Kapitol GroupGreater Melbourne Area, Australia
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Daniel Markovic
Colleague at Kapitol GroupAireys Inlet, Victoria, Australia, Australia
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Oliver Doswell
Colleague at Kapitol GroupGreater Melbourne Area, Australia
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Natalie Mann
Colleague at Kapitol GroupAbbotsford, Victoria, Australia, Australia
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Nat Matarazzo
Colleague at Kapitol GroupMelbourne, Victoria, Australia, Australia
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Ishwin Singh
Colleague at Kapitol GroupAustralia, Australia
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Vicki Wu, Cpa
Colleague at Kapitol GroupMelbourne, Victoria, Australia, Australia
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Kevin Semmens
Colleague at Kapitol GroupGreater Melbourne Area, Australia
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Quick answers generated from the profile data available on this page.
Laurence Fox, Ccxp works for Kapitol Group.
Laurence Fox, Ccxp is listed as Customer Experience Manager at Kapitol Group.
AeroLeads has found 1 work email signal at @shapegroup.com.au for Laurence Fox, Ccxp at Kapitol Group.
Laurence Fox, Ccxp is based in Victoria, Australia, Australia while working with Kapitol Group.
Laurence Fox, Ccxp has worked for Kapitol Group, Foxcx, Life Experience, Shape Australia, and Morgan Sindall Fit Out (Overbury And Morgan Lovell).
Laurence Fox, Ccxp's colleagues at Kapitol Group include Ben Thomas, Kevin Hogan, Peter Pino, Daniel Markovic, and Oliver Doswell.
You can use AeroLeads to view verified contact signals for Laurence Fox, Ccxp at Kapitol Group, including work email, phone, and LinkedIn data when available.
Laurence Fox, Ccxp studied at Seevic College.
Laurence Fox, Ccxp is listed with skills including Refurbishing, Commercial Management, Construction, Contract Management, Value Engineering, Construction Management, Cost Management, and Subcontracting.
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