Bringing the business end-to-end reporting and insights. From “new work” and “client onboarding”; in depth, real-time financial and statistical analysis in respect to client and team; to “lost” work and client departures.

As Head of Business Operations Support, I look after a team of 19 across our three offices.Our Support team consists of 2 amazing front of house ladies and an excellent group of secretaries and PA's with a broad wealth of knowledge across all sectors in our business.

Alongside my role as Head of BOS, I work with the Finance Director. I moved into this role organically, after working as PA to the Tax Director for a number of years.Although a diversion from the typical PA role, it has allowed me to develop and learn new skills, whilst still being able to dip in and out of my more traditional PA functions. This role is exciting and challenging and requires excellent time management and an extremely high attention to detail. In addition to the day to day support for the Finance Director, I also have a responsibility for:• Management of company directors expenses.• Data interrogation using Excel and providing management reports.• Ownership of ad-hoc projects and research upon request from the Management Committee.• Routine bookkeeping to include posting payments, receipts and purchase invoices.• Monthly payroll and pension spreadsheets.• Management of the company’s finance agreements.• Management of the Tax Fees insurance scheme.• Monthly bank reconciliations for both the company and client accounts.• Looking at systems in place and streamlining processes to improve on productivity.

My responsibilities included:• Extensive diary and email management.• Preparation of correspondence and client documentation, expenses and travel arrangements.• Meeting administration, including PowerPoint preparation and minute taking.• Administration of highly confidential investment initiatives for clients.• Extensive client liaison.• Data interrogation using Excel and our internal reporting systems, producing planning reports.• Database administration.• Involvement and maintenance in tax planning initiatives (project based work).• Co-ordination of internal training and small ad hoc projects.• Management of the internal HMRC enquiries process.• Management of the company’s library.• Responsibility for money laundering reviews and annual compliance tasks.

My husband and I have a part-time business helping friends, family, collagues and associates to save money and to earn an additional income either full time, part time or in their spare time.

I worked for this event management company organising corporate events such as AGMs, conferences and parties, ranging from small departmental meetings for 10 people to company conferences for 2,500. Activities (Office Based)• Provided support to the Managing Director.• Assisting the Managing Director by owning responsibility for various small scale office based projects.• Bookkeeping and accounts, including quotations and invoicing.• Typing correspondence and proposal presentations.• Diary management, arranging travel, accommodation and meetings for both the Managing Director and myself.• Other general activities included, processing orders and managing the company website.Core activities (Event Management)• Provide speaker support for event presenters (including advising clients, collation of PowerPoint slides, design of PowerPoint templates and branding, and producing packs and slides)• Extensive liaison with external clients at all management levels, ranging from secretaries and team leaders to directors and CEO’s.• Management of an event from inception to completion, including initial creative input and liaison with suppliers and venues.• Site “recces”, involving measuring rooms, checking access and working with venue co-ordinators to ensure smooth running of the event.• Produce scaled drawings and technical specs. For suppliers, Stage/Set Designers or AV providers.• Prepare quotations and necessary supporting material, such as introductory presentations.• Onsite management at an event, ensuring that the client was always happy and looked after.

Whilst I joined Reuters as a Group Secretary, I gradually developed my role and skills leading to a promotion to a Project Administrator, and eventually taking on a responsible change management role as Internal Communications CoordinatorCore activities (Internal Communications Coordinator)• Working directly for the Global Operations Director gave me great exposure to management initiatives and matters of a confidential nature.• Extensive communication with both my peers and directors on very senior management structure.• Devising and managing new communication initiatives to deploy throughout Technical Operations, such as breakfast meetings, guest speaker presentations, new and more detailed intranet web site.• Frequent travel to our Geneva Technical Centre to liaise with management and staff here.

I worked for CJ Lawrence, the US Equities division for Deutsche Bank as Group Secretary.