As part of a team focused on Strategy and Transformation, one of the main focus has been in-depth analysis of KPI and a constant search for improvement opportunities, trying to ensure that the Contact Center operation consistently achieves the highest standards of quality and efficiency.Work in continuous improvement through all the CC process, constantly examining worflows, identifying bottlenecks, inefficiencies and areas of waste, looking to optimize every aspect of the… Show more As part of a team focused on Strategy and Transformation, one of the main focus has been in-depth analysis of KPI and a constant search for improvement opportunities, trying to ensure that the Contact Center operation consistently achieves the highest standards of quality and efficiency.Work in continuous improvement through all the CC process, constantly examining worflows, identifying bottlenecks, inefficiencies and areas of waste, looking to optimize every aspect of the operation.Study and be aware of cutting-edge technology and evaluate its implementation keeping sure Fidelidade's CC keeps in line with ever-evolving customer trends and expectations. Show less

Commercial and operational transportation management with several clients, focused on the delivery from Sonae MC suppliers to Sonae MC warehouses. Active and permanent contact with fleet managers, warehouse teams and the clients.Create new distribution flows with current and potiental clients, ensuring the area's growth.Assure continuous improvement involving the other teams and clients.

Operate a 24/7 operation, on a shift basis, focused on the delivery of orders from around 150 stores for the different brands of Sonae MC - Hypermarkets, Large Supermarkets, Proximity Supermarkets, Coffee shops and Organic Supermarkets. Guarantee the correct function and follow transport and distribution to the different Sonae MC brands, and to its partners and providers, securing high levels of quality and performance. Execution of the planned sheet for our fleet ensuring… Show more Operate a 24/7 operation, on a shift basis, focused on the delivery of orders from around 150 stores for the different brands of Sonae MC - Hypermarkets, Large Supermarkets, Proximity Supermarkets, Coffee shops and Organic Supermarkets. Guarantee the correct function and follow transport and distribution to the different Sonae MC brands, and to its partners and providers, securing high levels of quality and performance. Execution of the planned sheet for our fleet ensuring comunication between all the parties involved. Assure the fulfillment of all health and safety rules in transportation of cargo from different warehouses and temperatures, working with positive cold and negative cold cargo. Show less

Catholic summer camp association for children from social neighbourhoods, with ages between 6 and 17. The project included a week in August and regular visits to the neighbourhood.Started as Camp Monitor in 2012.Camp Director between 2013-2016, and member of the Board, being responsible for the Logistics Department.Since 2017, became Vice-President

Catholic summer camp organization with 11 camps per year, for children aged 10 to 17. Over 600 children enrolled each summer.Camp Monitor in 2014 and 2015.Camp Chief from 2016 to 2017, leading 60 kids and 18 monitors.Pilgrimage Director in 2015 and 2016. Responsible for the Logistics and preparation, leading 250+ kids and 100 monitors during 4 days.