Nolan Frame Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

Unique, do-it-all position at a small event agency fulfilling myriad roles. Responsibilities include creating and improving internal business processes, procuring and managing all technology (both internal infrastructure and audience-facing event technology), working directly with clients on in-person and virtual events, and filling functional gaps such as creating a data privacy compliance program.• Standardized the cost-estimate process for events by designing an innovative budget template in Excel, speeding up proposal creation, reducing human error costing up to $70k annual revenue loss, and automating investment summary and invoice creation• IT Department Head: manage $160k annual IT budget, attend company leadership meetings, present at All Hands Meetings, negotiate vendor contracts (IT support consultants, phone and internet providers, SaaS providers), save SHW $1200 monthly in outsourced IT support• Wrote and implemented standardized Operating Manual including 15 easy-to-use templates that have consistent look-and-feel, reducing event manager time spent on repetitive tasks • Produce virtual events using vMix streaming software and Zoom Webinar for livestream events, pre-record and edit video content for Simulive events, call speaker and technical cues for live broadcasts, learned to fully execute a virtual sales conference from no experience in 6 months• Chief Privacy Officer: design, implement, and maintain procedures to keep SHW compliant with GDPR regulations and Microsoft Supplier Data Protection Requirements, wrote new company Privacy Policy and Business Continuity Plan, respond to all Data Subject Requests• Train employees on newly deployed technology and processes; write and administer annual data privacy training for all employees, contractors, and vendors; offer Excel training to coworkers who are interested in expanding their skills

Greater Seattle Area

• Transitioned company from end-of-life SQL database to Salesforce as the primary information hub of the company• Reduced expense report processing time by 60% with a custom-built digital process in Salesforce, providing more accurate, real-time, accessible data• Built a workflow in Salesforce to assign shifts for on-call event staff, including simplifying payroll and expense submission saving the Finance team an average of 5 hours per pay period• Led rebranding efforts under new CEO including a new company website on Squarespace, a task force to design a new logo, and setting up SEO best practices• Beta-tested and implemented new technology with industry partners, providing feedback on practical application for live events

Greater Seattle Area

• Built event registration websites to securely collect attendee data, designed within parameters set by client branding and style guides• Maintained data integrity and privacy compliance while providing clients, vendors, and internal teams with necessary reports for successful event production• Developed schedules to keep clients and internal team on track to meet milestones on time• Aligned customer service scope to attendee profile and client needs, ranging from white-glove service for 30 private investors to ticket sales for 7,000 football fans• Managed hotel partners and rooming list data, with a focus on guest experience and accuracy• Manage and train on-site staff with a strong emphasis on efficiency and customer service• Drafted proposals with Sales team• Created invoices, profit statements, and accounting reports of registration feesProjects Managed:• Razorfish Client Summit 2013• IEEE VIS 2013, IEEE Visweek 2012• Microsoft Research Faculty Summit, 2012-2014• 20-20 Investment Association Annual Meetings and Trips, 2013-2014• Washington Behavioral Healthcare Conference 2012-2014• Mozilla Summit 2013• Arctic Imperative Summit, 2012

Tacoma, Wa

• Established a box office for ticket sales, donation receipt, and bookkeeping• Wrote a financial report for period of June 2011 to December 2011 to be used in tax records• Created a patron-friendly atmosphere for a 7-show season• Managed front-of-house personnel (e.g. ushers, volunteers, bartenders)

Tacoma, Wa

• Lead event décor projects from proposal drafts through execution• Designed vignettes, drape and backdrop displays, and a winter-themed maze• Supervised on-site staff, including timesheet approvals and expense reimbursement• Instituted standard safety procedures for working with heavy and dangerous objects• Updated employee handbook and trained new employees

• Supervised 35-40 employees• Worked on a team with four other student managers• Wrote new standard operation procedures• Financial management and account reconciliation• Managed vendors to stock grocery store items• Enforced sanitation and safety procedures

Certificate, Full Stack Flex Coding Boot Camp

Ba, Business And Leadership, Music

Activities and Societies: Sigma Chi, Business Leadership Program, Repertory Dance Group, Student Theatre Productions, Wind EnsembleManager.