Fran Wright Email & Phone Number

London, England, Gb

Richmond, England, United Kingdom

My role is varied including but not limited to:-• Custodian for our central CRM system Invenias, including data integrity, cleansing, inputting & auditing• Providing general assistance to the wider team & global offices, including formatting of CV’s, biographies, contracts, presentations & reports • Providing support to the EA in global travel arrangements for staff & candidates, marketing & branding assistance• Updating & cleansing internal documents, proof reading & auditing client contracts with our Marketing Agency• Managing contract renewals of Master Service Agreements & Terms of Business• Collaboratively involved in the continuous Delivery Process upgrade• GDPR Privacy Policy & Data Protection Officer• Assisting with training & onboarding for new starters• Auditing the assignment process through to review meetings• Collaboratively involved in the Governance audit• Answering & filtering calls• Scheduling internal and external meetings In my role I utilise various systems:-• Invenias; CRM focused exclusively on Executive Search, assisting with assignments to source the best talent & relationships• LinkedIn Recruiter; premium service from LinkedIn to quickly & efficiently locate the right candidate• LinkedIn Talent Solutions; enhances candidate sourcing & recruitment, through collaboration & analytics tools• Bullhorn; cloud-based software (Invenias) to power the recruitment lifecycle by simplifying, automating & streamlining workflows• Lusha; [administrator] B2B database supplying high quality & unique premium prospects data• Bob; [administrator] people management platform streamlining the HR process• DocuSign; [administrator] electronic agreements providing a paperless & efficient audit trail• Coral Starfish; Invenias & LinkedIn integration• Microsoft Teams; business communication platform• Zoom Video Communications • SharePoint; web-based collaborative platform• SourceWhale; [administrator] business development & headhunting platform

Bromley, United Kingdom

My position was to provide various administrational support to the Procurement team of nine, & occasionally to other teams with tasks including the monitoring of four mailbox addresses, typing correspondence, minutes & updating spreadsheets, amending & formatting documents to ensure up-to-date consistency & compliant with the style guide, compiling & proof-reading correspondence; letters, tender documents, reports, & appendices. I assisted the team with various element of Bid Writing, Options Appraisal, Feasibility Studies Project Management, Partnering Adviser, Procurement, Cost & Consultancy Management We ensured a compliant contract procurement through open, restricted, & competitive dialogue procedures, consulted Clients to produce bespoke documents, & guiding Applicants through the process. Providing facilitating, moderating & quality assurance at the technical marking & interview stages. I attended client meetings, prepared relevant documentation, assisted in chairing Resident Meetings, & managed several Housing Association’s Section 20 Leasehold Consultations from data analysis stage, mail merges, frequently asked questions, through to Observation responses & compiling an overview log. I was proficient in e-Procurement solutions such as MyTenders, Egress, In-Tend, Delta, & Pro-Contract. I distributed Customer Service Questionnaires to Clients to ensure future improvement, also researched potential procurement clients & opportunities on Contact Finder, Locarla & Sell2Wales. I prepared various Joint Contract Tribunal, Term Partnering Contract, Term Alliancing Contract & Framework Alliance Contracts, including compiling contract appendices; evolved with the inclusion of the Modern Slavery Act, General Data Protection Regulation & Change of Law Risk considering Brexit. The pandemic saw us adapt to utilise communication platforms such as Microsoft Teams & Zoom, coupled with collaborative platforms of Microsoft SharePoint & OneDrive.

Bromley, United Kingdom

I have provided various services to several clients including Project Managing by specialising in an asset management database; transferring and mapping stock condition survey data or completed works onto appropriate KGI excel exports from the clients databases, these are then imported thus updating the clients information on their assets. I produce and analyse reports from the aforementioned database to present to the client, and have written procedure notes to allow the client to increase the utilisation and knowledge of their system. In 2015 I was involved in Component Accounting for one of our major clients, composing Procedure Notes for the databases I am proficient in, and editing Scheme Assessment Reports. In 2014 I was entrusted to carry out a five month secondment at a client's London office assisting with Project Management. Prior to this I have conducted numerous workshops over several months for a client at their office in West Sussex.

United Kingdom

In October 2010, as part of group cost saving measures, AdEPT Telecom made a number of redundancies, which regrettably included me and other managers. However, as part of my exit interview, I was asked to return to the company on a consultancy basis, whilst they implemented the new business structure. Due to my experience and level of knowledge within various departments, my placement consisted of assisting numerous departmental managers with any task required. These tasks included escalated complaints, managing various departments staff and workloads, quality checking calls and work pools, all whilst maintaining a special focus on customer retention and contract renewal.

United Kingdom

In 2009 I was promoted to be responsible for maintaining the functions, systems and processes which I developed as a Collections Analyst but also manage a team of six staff who assist me in managing the debt collection and reconciliation process. My team and I managed to significantly reduce the Company’s overall debtor problem during a difficult economic time and our efforts and improvement to overall cash flow were acknowledged by the Board of Directors and shareholders at the Annual General Meeting. On the rare occasion an amicable resolution could not be agreed, we would resort to legal remedies via the County Court.

United Kingdom

The role involved me liaising with all departments within the business to record all outstanding debt, which I would compile and report to the Board of Directors. In following the trail of debt I introduced new procedures throughout the company to enable me to streamline the collections process and reduce the company’s overall debtors. These processes were developed from my experience obtained from previous roles within the company. I also found areas of the business where charging errors were occurring and worked to ensure that all necessary refunds were processed in a timely manner.

United Kingdom

In April 2006 I progressed within AdEPT Telecom to a team where I would monitor and progress orders, addressing all issues and complaints which would arise. This role gave me a broad knowledge of the business and the rules and regulations which govern it, including the Telecommunication Ombudsman process for major service complaints. Throughout this role I managed to reduce the number of serious complaints by always being professional and courteous with customers. I continued to increase my knowledge and proficiency in utilising the various carriers systems.

United Kingdom

In January 2005 I joined an up and coming telecommunications company as I was looking to develop my managerial and communications skills. Within this role I was the named contact for VIP customer queries and required to monitor their accounts proactively making contact on a monthly basis to ensure a high level of service and update on new products. My role evolved to assist with the integration of new customer bases into AdEPT through acquisitions and was required to support the main call centre during peak times in dealing with customer queries.

Bromley, United Kingdom

Within this role it was my duty to speak with the insured party and ascertain what their situation was, whilst endeavouring to help them as quickly and as efficiently as possible. It was often the case that the person speaking to was quite distressed following a road traffic accident and this taught me how to be more compassionate and understanding, especially whilst delivering bad news. It was my responsibility to ensure that all areas of the business were informed of the process of the claim and always maintain a thorough audit trail to ensure accuracy throughout. I progressed quickly within this role through hard work and my efforts were appreciated by my management.

Farnborough Village, Kent

I started working behind the bar at aged 18 and continued this job throughout the duration of my university course. I enjoyed the responsibility of running the bar alone, communicating with customers and colleagues, furthermore experiencing working in the kitchen when required. I still frequent this establishment from time to time, to still be greeted by regular patrons and staff.

Farnborough Village, Kent

I started my employment as a silver service waitress at aged 15, it was not a typical job for someone my age but I thrived on the challenge of learning new skills and etiquette. I enjoyed the new challenges that came with the position including flambéing in the restaurant, catering to large functions and working extra shifts throughout the busy Christmas period; which helped increase my confidence. I remained at the restaurant through a change of ownership and finally moved on to increase my work experience and further my studies.

Bachelor Of Arts With Honours - Ba (Hons), Politics, Philosophy & Economy

9 Gsce'S And 4 A Levels

Activities and Societies: Prefect Work Experience - Haysbridge (UK) Ltd Job Shadowing - Horseferry Road Magistrates Court