Fran Wright, Rpa Email & Phone Number

Greater New York City Area

Property Manager of 60 Broad Street

Greater New York City Area

Associate Property Manager at 60 Broad Street

Assistant Property Manager at 850 Third AvenueDemonstrated effective management leadership, coaching, and development of staff. Reinforced all training programs and provided timely and constructive feedback to staff to ensure staff met customer service and other performance goals. Ensured building aesthetics including office space, common areas and vacant space were maintained to a high quality standard by continual monitoring, identification and prompt resolution of issues. Worked with senior management to establish all building procedures at the property.Produced monthly accounting reports by the established deadline, ensuring accurate variance explanations were clearly stated and concise information on project updates was included. Participated in the production of annual operating budget while managing line-item budget costs and monthly expenses throughout the year.Participated in the execution of all aspects of the bid process for various building services. Managed vendor relationships to ensure all service expectations and contract obligations were met and that costs were within budget and opportunities for expense savings were achieved. Provided feedback to company legal and asset management teams during lease negotiation to help ensure all aspects of owners’ interests were protected.Executed customer service program initiatives effectively, researched and resolved non-routine tenant issues in a timely manner and coordinated the tenant move-in process to meet or exceed customer expectations.

Developed and implemented cost saving measures, resulting in reduced property costs while maintaining high operating standards.Supervised the work of service providers at the property to ensure compliance with contractual agreements,municipal codes and safety considerations.Tracked all capital and tenant improvement expenses and prepare reimbursement requests as needed.Produced and reviewed variance reports and other accounting data for monthly financial package, ensuring accuracy and timeliness.Assisted in the production of annual operating budget while managing line-item budget costs and monthly expenses throughout the year.Reconciled all property expenses, accruing expenses when necessary to ensure proper accounting.Effectively managed tenant accounts receivable, which resulted in reducing accounts receivable to an all-time low.Oversaw property accounts payable, reviewing and processing invoices in a timely manner while addressing any errors found.Worked with senior management to reduce outstanding debts, saving the client 1.4 million dollars.Initiated and maintainedd property core practices, establishing workplace continuity while increasing efficiency and accountability. Communicated effectively and frequently with Senior Management on all significant operating issues.Ensure that the property passes all surveys, audits, and reviews.

Worked with senior management to oversee the operation of two Class “A” office buildings in Manhattan.Assisted with redevelopment issues at 1095 Avenue of the Americas.Served as the key management contact for all tenants, vendors, contractors and staff.Managed the engineering and administrative staffs for the properties, establishing workplace continuity and ensuring all business needs were met.Produced annual operating budgets, 3-year capital projects and reviewed financial reports while managing line-item budget costs and monthly expenses throughout the year.Participated in tenant,construction, and operational meetings-collaborating with all teams to resolve issues.Reviewed lease documents as necessary to make certain all obligations were met.Procured regional contracts for base building services and performed all aspects of service contract management.Set up of bid packages for capital projects.

Acted as lead administrative assistant, giving direction to the administrative staff, while providing executive support to multiple managers and senior managers throughout the company.Served as a comprehensive resource for all Equity Office functional areas and employees by providing training and support on company procedures.Developed and communicated standard working procedures for administrative staff to ensure consistency.Records coordinator, overseeing the implementation of standard organizational system for all company records.Implemented new on-line work order system. Trained all tenant contacts on the use of the system, achieving one of the highest tenant usage rates in the country.Organized several successful company events such as fundraisers and holiday parties, handling all aspects with minimal supervision.Recipient of the 2005 Equity Office Properties Elite Award, an annual service award given to recognize exceptional individual achievement.

Acted as a liaison between customers and management, assisting customers with requests and directing all incoming calls.Coordinated all tenant work requests and dispatched work orders to proper departments. Followed up on work requests to ensure completion and customer satisfaction.Maintained current certificate of insurance files for all vendors and tenants.