Francisco Domínguez De Los Reyes Email & Phone Number

County Galway, Ireland

Key Responsibilities:• Determine the client needs based in his/her business model in order to develop a personalized training, development and deployment plan and bring its implementation to completion within the agreed timeframes.• Set customer expectations in terms of implementation and benefits of using SiteMinder Applications in the short, medium and long terms.• Conduct training and configuration sessions via Zoom video conferencing, phone and email. • Assist the client and provide guidance and encouragement during the implementation process, to ensure that the project milestones are met within the agreed timelines.• Provide extra support and educate the client to assist in the transition from a traditional “Pen & Paper” booking system to digital when necessary.• Provide advice, suggestions and technical tips to help customers to visualize the potential and maximize the benefits of using SiteMinder services in the short, medium and long terms.• Assist customer with administrative queries or issues, providing solutions and liaising with the relevant team when necessary.• Conduct biweekly 1 hour webminar sessions on the use of Little Hotelier, SiteMinder PMS, for up to 12 clients at a time, explaining how the application worked and answering questions in real time.

Ireland

Actively seeking new opportunities after voluntarily leaving my previous position at Cognizant with an excellent record of success and solid recommendation.

County Dublin, Ireland

• Senior Specialist for the Shopping & Tags team for Google at Cognizant Dublin.• Expert knowledge of Google Products: Ads, Analytics, Tag Manager and Merchant Center.• Scheduled phone calls with Webmasters and Advertisers to guide them on the implementation of tracking codes on their websites, providing integral and sustainable solutions to collect data and optimize their Google Ads Smart Campaigns.• Tailored GTM Tags for all kinds of custom websites and CMS platforms.• Creation and optimization of product feeds for Google Shopping Campaigns.• Complex and thorough troubleshooting for very diverse clients, crossing information from all internal and external tools to perform health checks and improve their marketing strategies.• Intense multitasking environment, handling a high volume of complex cases, following up with customers, all the while sharing new knowledge among team members of our discoveries, bugs, and fixes. These are caused mostly by the transformation of Google tools in relation to external factors such as browsers, CMS platforms, and programming languages.

County Dublin, Ireland

• Managed entire projects, from initial idea at “the back of a napkin” to final deployment for English, Spanish and Italian speaking markets.• Met clients to assess project needs, identify key objectives, and stablish milestones.• Developed mock ups, wireframes, test sites, graphics, and other assets needed for the project.• Deployed the site in the client hosting service, testing thoroughly and ensuring every feature worked as intended.• Provided written tutorials and one to one training sessions to clients to educate them in Content Management Systems.

Dublin

Responding to customer and partner queries by email.Keeping up to date on current briefing material and are implementing this both for the benefit of the customer and the Company. Responsibility for making process/product improvement recommendations to management.Design, maintenance and update of the company website

- Managed a team of 12 + members, to ensure a timely reply to customers calls/emails, in accordance with the center goals.- Motivated and lead the advisors team, and maintained discipline, ensuring adherence to schedule, and taking corrective action when necessary.- Chaired regular team meetings.- Ensured that individual advisors service levels targets were set and met.- Performed appraisals and reviews of the team members.- Monitored performance by analyzing queue statistics in daily reports.- First level of escalation for customer’s complaints regarding the service provided.- Organized and performed interviews as a part of the recruitment process.

- In contact with Outsource partner on a daily basis, to ensure all End User Returns were dealt with effectively.- Reported back to Outsource partner and follow up on customer complaints due to inactivity in return depots.- Ensure timely replies to all enquiries received in the RMA End User database.- Arranged and monitored products recall.- Assisted in identifying unsolicited returns.- Participated in Technical Support Team meetings to provide current status updates and worked with TS Team Leaders to ensure that there was a good turnaround time in RMA procedures.- Coordinated with Customer Service department, assisting in cases where the channel return resulted in discrepancy.- Key advisor in a project with a view to put in place a new procedure for retailers returns, that helped to simplify the process, shortening the number of contacts, processing time and the number of discrepancies.

- Troubleshooted customer’s queries and requests, both in Spanish and English.- Ensured that a problem was pursued from initial contact to resolution.- Actively promoted and sold Creative's products to end users.- Provided content for the Knowledgebase system on regular basis, both in Spanish and English.- Responsible for following upon customers survey emails, technical support observations (phone and email) and coaching/mentoring new advisors.

Professional Web Designer, Professional Web Designer

Superior Grade Formative Course In Hotel Administration, Hotel, Motel, And Restaurant Management, Superior Grade