Francisco Domínguez De Los Reyes Email & Phone Number

County Galway, Ireland

• Key Responsibilities:
• Determine the client needs based in his/her business model in order to develop a personalized training, development and deployment plan and bring its implementation to completion within the agreed timeframes.
• Set customer expectations in terms of implementation and benefits of using SiteMinder Applications in the short, medium and long terms.
• Conduct training and configuration sessions via Zoom video conferencing, phone and email.
• Assist the client and provide guidance and encouragement during the implementation process, to ensure that the project milestones are met within the agreed timelines.
• Provide extra support and educate the client to assist in the transition from a traditional “Pen & Paper” booking system to digital when necessary.

Ireland

Actively seeking new opportunities after voluntarily leaving my previous position at Cognizant with an excellent record of success and solid recommendation.

County Dublin, Ireland

• Senior Specialist for the Shopping & Tags team for Google at Cognizant Dublin.
• Expert knowledge of Google Products: Ads, Analytics, Tag Manager and Merchant Center.
• Scheduled phone calls with Webmasters and Advertisers to guide them on the implementation of tracking codes on their websites, providing integral and sustainable solutions to collect data and optimize their Google Ads.
• Tailored GTM Tags for all kinds of custom websites and CMS platforms.
• Creation and optimization of product feeds for Google Shopping Campaigns.
• Complex and thorough troubleshooting for very diverse clients, crossing information from all internal and external tools to perform health checks and improve their marketing strategies.

County Dublin, Ireland

• Managed entire projects, from initial idea at “the back of a napkin” to final deployment for English, Spanish and Italian speaking markets.
• Met clients to assess project needs, identify key objectives, and stablish milestones.
• Developed mock ups, wireframes, test sites, graphics, and other assets needed for the project.
• Deployed the site in the client hosting service, testing thoroughly and ensuring every feature worked as intended.
• Provided written tutorials and one to one training sessions to clients to educate them in Content Management Systems.

Dublin

Responding to customer and partner queries by email.Keeping up to date on current briefing material and are implementing this both for the benefit of the customer and the Company. Responsibility for making process/product improvement recommendations to management.Design, maintenance and update of the company website

- Managed a team of 12 + members, to ensure a timely reply to customers calls/emails, in accordance with the center goals.- Motivated and lead the advisors team, and maintained discipline, ensuring adherence to schedule, and taking corrective action when necessary.- Chaired regular team meetings.- Ensured that individual advisors service levels targets.

- In contact with Outsource partner on a daily basis, to ensure all End User Returns were dealt with effectively.- Reported back to Outsource partner and follow up on customer complaints due to inactivity in return depots.- Ensure timely replies to all enquiries received in the RMA End User database.- Arranged and monitored products recall.- Assisted in.

- Troubleshooted customer’s queries and requests, both in Spanish and English.- Ensured that a problem was pursued from initial contact to resolution.- Actively promoted and sold Creative's products to end users.- Provided content for the Knowledgebase system on regular basis, both in Spanish and English.- Responsible for following upon customers survey.

Professional Web Designer, Professional Web Designer

Superior Grade Formative Course In Hotel Administration, Hotel, Motel, And Restaurant Management, Superior Grade