Kitty Chan Email & Phone Number

Sydney, New South Wales, Australia

• Develop and execute go-to-market strategies for new products and features, ensuring successful launches and market penetration. • Coordinate with product, sales, and marketing teams to align objectives and achieve business goals.• Craft product messaging and value propositions that resonate with target audiences.• Create enablement materials, including product briefs, presentations, and training resources, to equip stakeholders with the tools they need to succeed.

Sydney, New South Wales, Australia

• Coordinate key stakeholders to support product launches, including planning, content creation, and execution of launch activities.• Collaborate with the product management team to understand product features, benefits and target audience to develop compelling product messaging and value propositions.• Support the internal support, onboarding and customer teams with release updates and competitive intelligence to enhance their understanding and support capabilities.

Sydney, New South Wales, Australia

• Results-driven and customer-centric coordinator, with a passion for delivering an exceptional customer onboarding experience.• Highly organised with excellent time management skills, able to thrive in a fast-paced and dynamic team environment. • Possesses outstanding communication and problem-solving abilities. Committed to upholding integrity, excellence, and collaboration within the organization.

Sydney, New South Wales, Australia

• Ensure extraordinary customer experience across the network by analyzing customer interactions and providing recommendations for quality monitoring.• Identify process / efficiency enhancements & demonstrate related solutions.

Sydney, New South Wales, Australia

• Deliver personalised software training to hospitality customers across East Asia & AusPac region through video conferences.• Take ownership of customers' problems, identified & responded to resolve any issues.

Sydney, New South Wales, Australia

• Responsible for delivering staff training & development, maintaining and ensuring high-quality of customer service, and identifying gaps for process enhancements.

Sydney, New South Wales, Australia

• Worked as a team leader to ensure all the tasks be completed efficiently and effectively.• Delivered high-quality customer service across a variety of events.• Responsible for the setup of the venues.

Sydney, New South Wales, Australia

• Hosted and worked as a receptionist in the executive lounge, delivering premium customer service for VIP customers.

Sydney, New South Wales, Australia

Master'S Degree, Professional Accounting

Bachelor'S Degree, Business Administration In Hospitality Management