Kitty Chan Email & Phone Number

Sydney, New South Wales, Australia

• Develop and execute go-to-market strategies for new products and features, ensuring successful launches and market penetration.
• Coordinate with product, sales, and marketing teams to align objectives and achieve business goals.
• Craft product messaging and value propositions that resonate with target audiences.
• Create enablement materials, including product briefs, presentations, and training resources, to equip stakeholders with the tools they need to succeed.

Sydney, New South Wales, Australia

• Coordinate key stakeholders to support product launches, including planning, content creation, and execution of launch activities.
• Collaborate with the product management team to understand product features, benefits and target audience to develop compelling product messaging and value propositions.
• Support the internal support, onboarding and customer teams with release updates and competitive intelligence to enhance their understanding and support capabilities.

Sydney, New South Wales, Australia

• Results-driven and customer-centric coordinator, with a passion for delivering an exceptional customer onboarding experience.
• Highly organised with excellent time management skills, able to thrive in a fast-paced and dynamic team environment.
• Possesses outstanding communication and problem-solving abilities. Committed to upholding integrity, excellence, and collaboration within the organization.

Sydney, New South Wales, Australia

• Ensure extraordinary customer experience across the network by analyzing customer interactions and providing recommendations for quality monitoring.
• Identify process / efficiency enhancements & demonstrate related solutions.

Sydney, New South Wales, Australia

• Deliver personalised software training to hospitality customers across East Asia & AusPac region through video conferences.
• Take ownership of customers' problems, identified & responded to resolve any issues.

Sydney, New South Wales, Australia

• Responsible for delivering staff training & development, maintaining and ensuring high-quality of customer service, and identifying gaps for process enhancements.

Sydney, New South Wales, Australia

• Worked as a team leader to ensure all the tasks be completed efficiently and effectively.
• Delivered high-quality customer service across a variety of events.
• Responsible for the setup of the venues.

Sydney, New South Wales, Australia

• Hosted and worked as a receptionist in the executive lounge, delivering premium customer service for VIP customers.

Sydney, New South Wales, Australia

Master'S Degree, Professional Accounting

Bachelor'S Degree, Business Administration In Hospitality Management