Fran Anderson Email & Phone Number

Gaithersburg, MD

Responsible for Internal Communication including electronic news and internal websites for U.S. and Canada, executive communication, and graphics arts.

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Led employee communication team of 4 people for IT division of 1,200 employees. Worked directly with senior leadership to improve communication by managing quarterly global employee meetings, and writing and editing for web-based newsletter.Increased employee satisfaction by 2 pts. and perception of communication by 2 pts. during significant changes..

Strategic communication counselor for 10 corporate clients to plan and implement communication programs on Human Resources issues.Improved delivery of Human Resources information by revamping employee web site for major utility company. Created user-friendly navigation through 400 pages of information. Increased employee understanding of benefits programs.

• 2004 to 2006Communication counselor to Human Resources Vice President, including creating program to increase employee engagement, and managing communication for annual enrollment.
• Led communication project to address issues identified on all-employee engagement survey. Resulted in favorable responses increasing by an average of 3 percentage points on the next survey. The most meaningful.
• Led project to improve understanding of company’s vision. All-employee engagement survey showed “employee understanding” increased 5 points. Overall results exceeded high-performance norms in 9 out of 10 categories.
• Developed and managed worldwide executive visits to key employee locations to increase awareness of business challenges. Surveys showed 90% of the 1,500 employees who attended understood company’s challenges and what.
• Created on-line newsletter to increase business unit awareness. Readership survey showed a 24-point increase in perception that the newsletter communicated important messages, and a 10-point increase that newsletter.
• Led communication effort on two major acquisitions. 1996-1998Joined the newly formed Lucent Technologies – a spin off of AT&T – and developed first Lucent-wide employee communication program. Managed a creative staff.

Held a variety of employee communication and media relations positions at headquarters and in field location.