Frances D. Email & Phone Number

Minneapolis, Minnesota, United States

I manage a staff of 12 - 15 employees to include one supervisor who has a staff of 10. My team is very diverse in age and and experience level within the Federal Government. This requires me to mentor and guide each team member differently. One area I focus on for the newer employees is helping them grow in their current role and develop them for future roles to ensure their long-term success within the organization. For my more experienced employees, I focus on strengthening their skills and building on their knowledge. I seek out other employees to mentor team members who can further develop them in skill and give them focused attention.

Minneapolis, Minnesota, United States

I was the primary backup for the Supervisory Information Technology Specialist when he is out of the office. During these times, I provided work site direction to employees and support to management regarding operational and administrative functions. I communicated directly with users with security access requests, software application installations and upgrades, network security requirements for all locations, ensuring security on systems are up to date on differing networks, public key infrastructure (PKI) requests processing, Virtual Private Network installs and assistance and ensuring users are aware of security requirements when introducing outside resources. Utilized customer service skills to ensure request was completed staying in line with agency requirements.I continually researched, gathered and interpreted new information and policies and evaluated it's affect on the Division. I evaluated the new information and identify inefficiencies and make recommendations for improvements. If there is difficulty adhering to the new requirements or information, I created solutions to make the changes easier to understand. I alleviate stress from the changes by talking on a level to the user that they can understand. I present this information directly to the user either through one on one conversation or through small group sessions. I am sought after for assistance in resolving issues both at the main office and at the Resident Agency’s. If necessary, I create an SOP for future reference. I am an active member of the Crisis Response Team. I work with others ensuring our office is prepared to respond to a crisis. This includes exercise development, setup, training and preparing after action reviews for presentation to upper management.

St. Louis Park, Mn

I began my career with the University of Phoenix as a Campus Systems Administrator. My duties included:Train new staff on login procedures and basic computer and software usage. Ensure new staff is aware of technology policies. I would also prepare all training materials to employees regarding upgrades and new processes. When the office upgraded the phone system at the office, I was the Local Project Manager for VOIP phone upgrade. Utilizing SharePoint, I maintained the local campus web pages. As a part of the Regional IT Team, I assisted in developing a "Best Practices" document to assist other IT personnel in doing their job and making processes consistent throughout the region.Within a short time period, I was promoted to Operations Manager and my duties included:• Chair New Student Orientation Seminar to include creating manuals and manage program. Delivered presentation to new students regarding technology and accessing classrooms• Manage Student Mentor Program to include creating training materials for mentor program, deliver training, and monitor mentor program.• Co-Chair of Student Retention Committee. Committee consisted of leadership and key staff to ensure student success and retention. Co-created strategic plan and ensured implementation• Supervise Reception Staff to ensure compliance with student information and records. This included interviewing, hiring, completing background paperwork, and training.• Purchase needed technology equipment for the campus• Resolve Purchasing Card statements on purchases under $1000.00• Oversee St. Paul temporary classrooms working with temporary site ensuring equipment is set up and rosters are completed. Work with students directly to resolve issues related to attending classes.• Oversee and submit paperwork for classroom rentals

St. Paul, Mn

Working for the US Forest Service was very rewarding and interesting. Most of the employee's were scientists who studied plant life. Even though I was a member of the HR Department, I regularly spoke with the scientists who would give me tidbits of information on plants and trees. I began my career with them as a secretary working with employees on their files, answering phones and processing time and attendance for the Station.Most of my responsibilities revolved around Human Resource applications. I trained employees in the software application Applixware when the office began using it. This included writing the training materials delivering the presentations. I also traveled to the other locations to present the training. This gave me the opportunity to meet with employees face to face and ensure they understood the material being presented to them. Remember, this was at a time before we could use our desktop computers to have meetings! I also worked on the awards program for the North Central Station. This included running the reports to verify employee time and printing up certificates for signature. I also organized the award ceremony's for the North Central Station.

St. Paul, Mn/Cottage Grove, Mn

I began my military experience in the 257th MP Company in Cottage Grove, MN. In 1985 I attended Military Police School at Ft. McClellan, AL. After graduation I began a new adventure at HQ STARC in St. Paul MN processing promotions, discharges, retirements, survivor benefits and Line of Duty investigations for part-time members of MN Army National Guard. At the same time I also participated in the pre-training of new enlistees in the Guard. I worked as a Platoon Guide and Drill Instructor. I enjoyed this time as it gave me an opportunity to begin to work on my public speaking skills and introduced me to the world of training!

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Education record

Bachelor Of Science, Information Technology