Frances Mclaughlin Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Bulgari, part of the LVMH Group (Louis Vuitton Moët Hennessy), is one of the most prestigious global brands on the luxury market.I joined Bulgari as 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗶𝗲𝘀 & 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗦𝗲𝗻𝗶𝗼𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 driving quality & excellence of the working environment across two sites, including a high-security global distribution center, ensuring seamless day-to-day service, rapid issue resolution, & compliance with rigorous standards. I manage a team of direct reports & outsourced FM services, & partner closely with senior stakeholders on critical security, health, & sustainability initiatives.Selected achievements include:𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Achieved a safe, efficient facilities environment, reducing operational downtime by swiftly addressing maintenance needs & coordinating high-value FM projects.𝗖𝗼𝘀𝘁 𝗢𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻: Cut annual costs through vendor consolidation, streamlining transportation services & improving staff satisfaction.𝗦𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Spearheaded solar PV and free cooling projects, championed ESG goals as a member of the Bulgari ESG Steering Committee, led employee-engagement initiatives on environmental responsibility.𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 & 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Ensured full compliance with ISO standards (14001, 50001, 45001), security protocols, renewing Known Consignor Certification for secure logistics operations & successfully managing key audits.𝗕𝗿𝗮𝗻𝗱 & 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Enhanced facility aesthetics to reflect Bulgari’s luxury brand standards, collaborating on product roadshows and visual upgrades, driving client engagement and employee pride. 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Modelled continuous learning attitude by completing an extensive array of professional development and specialised training programs, (Aviation Security, General Awareness Security, Air Cargo and Mail Security, and Screening of Cargo and Mail).

Dublin, Ireland

An all-encompassing facilities & workplace management role where I’ve had the opportunity to build and leverage robust skills-set across the entire functional spectrum. Scope of responsibility: Day-to-day/change activity and fire, health & safety policy adherence within the Ulster Bank head office and 3 other sites across Dublin.Delivery of all facilities services in accordance with approved procedures, standards and service level targets in relation to running costs, energy conservation and cost reduction opportunities. Management of all aspects of the budget and financial processes including: preparation of annual budgets, quarterly budget reviews, management of supplier expenditure\payment and budget monitoring\reporting. Seeking to understand what the customer/business thinks and feels by reviewing KPIs to identify trends and take timely action to address areas of improvement. Supplier partner relationships with a view to optimise performance and value for money.Attentive relationships with stakeholders to drive positive customer and business outcomes across organisational boundaries.Internal consultant and SME to bank-wide stakeholder network, ensuring compliance with all internal/external regulatory standards, process and controls.Collaboration across bank teams to deliver improvements in process/customer experience.Implementation of building resilience and operational recovery procedures to minimise business interruption. Leveraging support and advice from technical experts and specialists.Key interface and POC for projects within the property ensuring a safe and efficient workplace through planned and reactive maintenance.Ownership and supervision business risks, ensuring mechanisms are in place to identify, report, manage and mitigate it.

George'S Quay, Dublin 2

I secured promotion on the basis of consistent, strong results. Provided all-round support with heavy focus on monitoring, cost control, reporting, supplier relationships, invoice management. I jumped at the opportunity to establish a “one team” ethos and to build trust with supply partners that led to open & honest communication, and optimal support to UB business. Thoroughly enjoyed acting as liaison to clients and stakeholders to optimise quality of service.Excelled in the role in the following areas: Proactively identified & fixed errors & overcharging in supplier invoicing.Built strong accountability with contract managers & suppliers ensuring payments within agreed timeframes. Created maintenance cost reporting to support area operations manager with monthly/quarterly expenditure allocation.Run analysis of monthly costs, identified & implement opportunities to reduce/optimise vendor services.Collaborated with retail network and facility manager to review business cases & approve hardware procurement.Developed strong tools/ systems proficiency (Oracle PO creation, invoicing tools & processes).Established detailed policy, tool & process documentation to support business continuity.Acted as main POC for car fleet management including cost management reviews & assessing employee damage. Run daily, thorough review of building ensuring the fabric and finish of the overall site was properly maintained & in good condition, logging all issues to arrange repairs.First responder with regards to RealTime Facilities Management & reactive tasks within the building which included close interaction with senior management.Supervised & co-ordinated third-party contractors attending site & inspected the works after.Reviewed all Risk assessments & method statements prior to any works carried out onsite & approved access for contractors completing the works including out-of-hours.Ensured building compliance with relevant Health & Safety requirements.

George'S Quay, Dublin 2

Managed expenditure and budgetary planning for Interbank events including tendering, event planning and invoicing of interbank partners for cost sharing.Oversaw event management of UB executive-level events to host corporate customers.Encouraged team collaboration through social events and interbank sporting events for all employees throughout the country.Supported UB Community Investment programs aimed at developing meaningful connections with customers through sponsorship and investment in community-based initiatives (Youth Bank Ireland and Georgia, Up the Tempo etc).

George'S Quay, Dublin 2

Managed the day-to-day operations of the office.Organised and maintained files and records.Planned and scheduled meetings and appointments.Booked international flights and accommodation, team-away day events.Provided superb quality customer service.

George'S Quay, Dublin 2

Liquidity Reporting/ MI Reporting Business Support for the Financial Controller and team.