Frances Mclaughlin Email & Phone Number

County Cork, Ireland

Poppulo is a SaaS platform for Internal Communicators, allowing them to reach employees via interactive emails, mobile and content feeds. • Working with Business Owners to understand the product vision & roadmap, business context, and market information.• Partnering with Business Owners, cross functional teams and Architecture on shaping the roadmap into increments of business value.• Working with customers to help them increase adoption, consumption & engagement of our mobile app.• Creating, owning, prioritising and evolving the backlog collaboratively with all teams.• Providing stakeholders with visibility and understanding of the value being prioritised and delivered.• Working with our engineering teams to deliver consistent and timely customer value across multiple product lines, paying attention to both functional & non-functional requirements.

Digital Product Owner at eir- Collaborated with key stakeholders, helping to define the roadmap for the digital transformation of eir (multiple websites & apps).- Worked with key stakeholders to understand their requirements and business objectives and translated these into epics and user stories.- Developed, prioritised and managed the product backlog, always having a clear focus on delivering business value.- Collaborated with the UX team to arrive at prototypes.- Co-ordinated higher level vision/strategy conversations with the leadership team.- Worked closely with Customer Ops, presenting an overview of all changes and the impact of each change on the customer experience.- Worked with cross-functional teams (Propositions, Sales, Marketing, Support) to ensure their requirements were represented in the product backlog.- Enabled the scrum team during each sprint to be successful by clarifying requirements, making priority calls, writing user stories and acceptance criteria, and participating in scrum rituals.- Driving decision making on solution options and trade-offs to consider in order to meet business needs.- Collaborated and worked with other product owners and scrum teams to identify and drive dependencies that were critical for success of my product area.- Communicated regularly with key stakeholders on product status, scope changes and risks.

County Dublin, Ireland

Digital Test Manager at eir - Managed multiple streams of online (website & apps) including BAU & standalone projects using both Agile & Waterfall methodologies.- Managed functional, non-functional and system testing activities to time and budget.- Managed & planned resourcing across all online projects, requesting additional resources when needed.- Worked with the automation team to ensure the automated regression test suite was complete.- Provided direction and guidance to junior team members on both the scope of testing and on general best testing practices.- Planned test events, project timelines and managed the progress of activities.- Co-ordinated testing efforts with other domains.- Liaised with key business stakeholders and product owners to ensure scope was clearly defined and that all acceptance criteria were clear and testable.- Represented test for the digital domain at all project meetings.- Created and monitored all digital SoWs as well as coordinating and tracking the online test teams time reporting for the client.- Requested test data and environments for all digital projects.- Created all digital project artefacts such as strategies, plans, estimates, daily reports and test closure reports.

Melbourne, Victoria, Australia

​Senior Test Analyst/Test Lead- Worked as test lead on a major project converting Oracle Forms to Java and PL/SQL.- Wrote and executed test cases using HP Quality Centre.- Ensured test coverage was accurate and appropriate.- Tested for compatibility across multiple browsers.- Collaborated with the product team to define user stories and acceptance criteria.- Effectively liaised with product owner and developers in the resolution of errors and failures.- Worked with the product owner to prioritise the product backlog.- Monitored and edited data using Microsoft SQL server.- Oversaw and coordinated test analysts to deliver on tasks and identified areas of improvement.- Managed the daily workload of the test team and provided test direction.- Allocated test resources against forecasted demand.- Ensured the test team’s workload and utilisation was effectively managed between customer and product development demands.- Assisted and mentored team members with Agile methodology. - Managed UAT/BETA testing carried out by clients.- Produced a weekly status report and testing metrics for management.

Melbourne, Victoria, Australia

Senior Test Analyst at Coles (Flybuys Project)- Tested a redesign of the Flybuys app & website that was implemented to improve the user experience across the site and to increase the offer activation and rewards redemption rate.- Database analysis and test data creation using Oracle SQL Developer.Senior Test Analyst at Coles (Customer Experience Platform Project)- Tested a new customer experience API that exposed extended product data and promotions to be consumed by different channels.- Analysed the backlog & mapped the sprint backlog to test conditions and test cases using MTM (Microsoft Test Manager).- Analysed the database using Microsoft SQL Server and Gigya platform.- Worked with performance testers to help map APIs to non-functional requirements.- Created test data and loaded it to the backend tables.

Melbourne, Victoria, Australia

Auckland, New Zealand

Auckland, New Zealand

Functional Testing in house application for the Air New Zealand website. Using TOAD & SQL to edit & view data and Mindreef SOAPscope to edit XML files

Auckland, New Zealand

Auckland, New Zealand

Ireland

Developing and maintaining existing functionality as well as developing new enhancements on a Unisys system using XGEN & on IBM Mainframe using COBOL and JCL in a TSO/ISPF Environment. Writing test plans for unit testing.