Managed complex account relationships at an operational level as the first line of contact for ALS customers and a liaison between customers and cross functional teams. Supported ALS Sales Executives with key accounts domestically and internationally. Recognized as subject matter expert (SME) for workflow processes and quality assurance.•Oversaw lifecycle of over 100 new and existing product deployments using global technologies.•Supervised 50 + project-based assignments in accordance with contractual agreements made by Key Account Management.•Devised over 5 customer specific training manuals on own E-Commerce platform, delivering onsite and virtual training sessions with internal and external customers.•Shaped accuracy of customer pricing and product information in E-Commerce platform and SAP by maintaining and updating customer master information.•Monitored and measured global sites weekly / monthly production performance using a variety of tools and techniques to ensure consistency and drive production / process improvement, increasing quality, lowering cost, and maintaining customer requirements.•Analyzed, interpreted, and presented monthly / quarterly production and inventory reports to forecast future purchasing and sale trends.•Helped monitor open accounts receivable for 8 global sites, ensuring term compliance, credit memos, unapplied cashed, and short pays were addressed in a timely manner.•Created Global Standard Operating Procedures for excess inventory control and bill collections, reducing costs and boosting revenue.•Spearheaded Global migration project, lowering data errors and enhancing customer satisfaction.

Oversaw and maintained a portfolio of Key Accounts, including vendors and taggers for accounts. Liaised between clients, sales, customer services, and outside collection agency to deliver customer satisfaction and timely invoice resolution. Surpassed SPD goals and retained zero balance in reserve. •Analyzed accounts to identify credit risks before impacting the organization. Handled additional projects and assignments as needed by the Credit Manager.•Awarded Galaxy Award for securing $1M in funds that company was preparing to write-off.•Initiated and completed certification process, confirming invoice payments were adhered to and minimal down time in sales orders.•Produced quarterly key account rebate / reserve reports, collaborating with Sales and Accounting team to certify the accuracy and timely filing of reports to customer.

Evaluated customers’ accounts accurately and efficiently to solve short paid and past due invoices. Performed accounts receivable tasks, such as request for payment application and reconciling credits/debits. Partnered with Billing group and Customer Service team on PO discrepancies and credit memos to ensure customer satisfaction. Monitored and assessed customer credit worthiness, alerted management, and sales to changes in credit risk. •Implemented weekly review of lien release verbiage for General Contractor (GC) accounts to verify retainage terms were removed unless mandated by customer's contract, confirming full payment within terms and decreasing SPD for invoices.•Researched and ascertained which state organization was listed as a Non-Resident Contractor and updated organization to Verified Contractor status, saving 5% hold back mandated by the states.

Managed portfolio of broker and non-broker accounts. Performed collection calls and account reconciliation to identify and reduce delinquency. Researched, verified, and approved new customers for credit through credit check using DB and CoreLogic. Evaluated customer records and recommended credit limit reductions.•Researched and resolved customer complaints on pricing, shipment, and payment issues.•Monitored open accounts receivable for term compliance, ensure skips, short pays, credit memos, and unapplied cash were addressed timely.•Interacted with sales management to guarantee customer satisfaction to increase potential new business.

Managed large accounts for solid waste transport company. ● Researched, reviewed and approved new customers through credit checks.● Identified and reduced delinquencies.● Managed invoicing and posted cash receipts to open receivables.● Accounts Receivable / Accounts Payable● Audited waste material reports

Managed over 100 + equipment finance leasing and loans for global finance company. Reconciled and integrated accounts portfolio from downsized offices. Acted as a liaison between management and outsourced servicing contracts. Managed remote staff. Researched and resolved customer complaints on tax, interest and payment issues. Researched and reviewed customer credit and asset history. Initiated settlements, forbearances and repayment plans. Initiated foreclosure process including equipment evaluation, prepared paperwork for Replevin.● Reduced portfolio delinquency by $72 million from 10% to 3% within a five month period. ● Identified recovery and salvage accounts that were not being worked. Took responsibility for managing the accounts and recovered $1,397.029.00 over a five month period.● Implemented a comprehensive delinquency report which is utilized by senior management to track salvage / recovery payments allowing more accurate and timely projections.● Identified millions of dollars being excluded from delinquency reports because of being listed as GL9500 accounts. Once the discrepancy was identified and collections commenced on the portfolio reducing the exposure from $2.8Mil to $800,000.00.● Lead contributor in transitioning collections from Tempe and ICX Ohio locations.

Managed a team of 13 collection representatives for student loan company.