Frances R. Email & Phone Number

Horsham, Pennsylvania, United States

Pennsauken, New Jersey, United States

Thorofare, New Jersey, United States

• Managed complex account relationships at an operational level as the first line of contact for ALS customers and a liaison between customers and cross functional teams. Supported ALS Sales Executives with key accounts.
• Oversaw lifecycle of over 100 new and existing product deployments using global technologies.
• Supervised 50 + project-based assignments in accordance with contractual agreements made by Key Account Management.
• Devised over 5 customer specific training manuals on own E-Commerce platform, delivering onsite and virtual training sessions with internal and external customers.
• Shaped accuracy of customer pricing and product information in E-Commerce platform and SAP by maintaining and updating customer master information.
• Monitored and measured global sites weekly / monthly production performance using a variety of tools and techniques to ensure consistency and drive production / process improvement, increasing quality, lowering cost.

Thorofare, NJ

• Oversaw and maintained a portfolio of Key Accounts, including vendors and taggers for accounts. Liaised between clients, sales, customer services, and outside collection agency to deliver customer satisfaction and.
• Analyzed accounts to identify credit risks before impacting the organization. Handled additional projects and assignments as needed by the Credit Manager.
• Awarded Galaxy Award for securing $1M in funds that company was preparing to write-off.
• Initiated and completed certification process, confirming invoice payments were adhered to and minimal down time in sales orders.
• Produced quarterly key account rebate / reserve reports, collaborating with Sales and Accounting team to certify the accuracy and timely filing of reports to customer.

Thorofare, NJ

• Evaluated customers’ accounts accurately and efficiently to solve short paid and past due invoices. Performed accounts receivable tasks, such as request for payment application and reconciling credits/debits. Partnered.
• Implemented weekly review of lien release verbiage for General Contractor (GC) accounts to verify retainage terms were removed unless mandated by customer's contract, confirming full payment within terms and decreasing.
• Researched and ascertained which state organization was listed as a Non-Resident Contractor and updated organization to Verified Contractor status, saving 5% hold back mandated by the states.

Westampton, NJ

• Managed portfolio of broker and non-broker accounts. Performed collection calls and account reconciliation to identify and reduce delinquency. Researched, verified, and approved new customers for credit through credit.
• Researched and resolved customer complaints on pricing, shipment, and payment issues.
• Monitored open accounts receivable for term compliance, ensure skips, short pays, credit memos, and unapplied cash were addressed timely.
• Interacted with sales management to guarantee customer satisfaction to increase potential new business.

Berlin, NJ

• Managed large accounts for solid waste transport company.
• Researched, reviewed and approved new customers through credit checks.
• Identified and reduced delinquencies.
• Managed invoicing and posted cash receipts to open receivables.
• Accounts Receivable / Accounts Payable
• Audited waste material reports

Mt Laurel, NJ

• Managed over 100 + equipment finance leasing and loans for global finance company. Reconciled and integrated accounts portfolio from downsized offices. Acted as a liaison between management and outsourced servicing.
• Reduced portfolio delinquency by $72 million from 10% to 3% within a five month period.
• Identified recovery and salvage accounts that were not being worked. Took responsibility for managing the accounts and recovered $1,397.029.00 over a five month period.
• Implemented a comprehensive delinquency report which is utilized by senior management to track salvage / recovery payments allowing more accurate and timely projections.
• Identified millions of dollars being excluded from delinquency reports because of being listed as GL9500 accounts. Once the discrepancy was identified and collections commenced on the portfolio reducing the exposure.
• Lead contributor in transitioning collections from Tempe and ICX Ohio locations.

Mt. Laurel, New Jersey, United States

Managed a team of 13 collection representatives for student loan company.

Associates Of Applied Science, Business Management Technology (Aas.Bmt), Accounting And Business/Management

Pursuing Associate of Arts - AA, and Certification in Accounting

Accounting And Finance

Course work towards Bachelor of Arts - BA