Frances Sinclair Email & Phone Number

Irving Texas

Manage implementation projects for new and existing healthcare member customers, ensuring proper connection to supply chain contracts that provide savings opportunities while generating revenue to Provista. Responsibilities:· Lead multiple implementation and contract connection projects.· Build and maintain relationships with distributors, suppliers, account executives, and member customers.· Partner with Account Executives and analysts regarding contract/cost/tier analysis to build an implementation Plan of Action in Salesforce.com.· Pre-populate and submit OTAs/LOCs/LOPs from the Plan of Action worksheet in Salesforce.com.· Follow up with suppliers and distributors to ensure contract connections are complete and tier levels are accurate.· Resolve vendor contract request denials and/or contract approvals with exception.· Participate on member calls with Account Executive for customer needs assessment and collaborates with Account Executive on service/support strategy and will be tracked in Salesforce.com.

• Contributed to customer retention and new business development by managing orders, shipments, delivery and installation, from customer signoff to preparation for invoicing.• Entered and monitored entry work, coordinating with vendors, invoices, and client billing. Maintained information on orders, providing team members with tracking, status and any discrepancies in shipping.• Passed through for payment after checking accuracy of invoices and other job costs, always working closely with sales consultants to expedite orders for client deadlines.

Plano, Texas

Effectively manage projects for Tenet Healthcare from beginning to end, translating objectives and executing outcomes.• Act as a liaison between the Contract Department, the Customers’ Item Master, Distributors and Suppliers.• Extensively research discrepancies to resolve issues at the system, regional and facility levels, working with Service Line Directors to insure accuracy of pricing.• Manage the Letter of Commitment (LOC) process regarding contract enrollment for client’s hospitals & alternate site locations (Create, follow up with vendors, load in system and communicate to necessary parties)• Create declaration letters and tracking of participation on new contracts.• In charge of membership approvals and loading assistance.• Work with hospitals and Help Desk, granting ID/Password access to employees to Contract Catalog, Quote Review, Transaction Center through SalesForce.

Plano, Tx

Facilitate the coordination between hospital management, equipment planners, vendors and MedAssets Capital EquipmentSolutions on capital/construction projects.• Ensure effective acquisition of St. Lukes’s capital projects and services.• Maintain timely turn-around and tracking of capital requests submitted through Strata Trak.• Obtain quotes from MedAssets Vendors to help drive an aggregate % of contract compliance of Capital Medical Equipment.• Work with Hospital staff to provide contracted quotes and achieve a minimum savings below contract price/original quote price.• Responsibilities include but are not limited to, Requisition Tracking, Quote Review, Capital Reports, All Capital Purchase Orders: Composing, Follow-up, Discrepancy reports.

Plano, Tx

• Responsible for building and growing the relationships with new and current customers (surgical hospitals, surgery centers, etc.) and selling them on additional Broadlane programs and services.• Collaborate with Administrators, Director of Materials and their purchasing staff at the facility level.• Serve as primary contact between Broadlane and client.• Identify opportunities to lower customer costs through improvements in the use of medical-surgical products and associated purchased services.• Provide customer support in resolving issues and answer product related inquiries by customer.• Ensure client is provided ongoing, relevant training and education regarding Broadlane’s programs and contracts

Dallas, Teas

• Enter manual or hardcopy POs/Requests into appropriate MMIS.• Communicate with vendors regarding purchasing supplies, equipment and service contracts in accordance with customer policies and procedures, in order to ensure accuracy of product, price, and delivery terms.• Route orders accordingly for supplies, expedite open orders, facilitate product substitutions on back-ordered products and verify pricing against contractual agreements.• Investigate pricing and back-order issues with customers and vendors for resolution.• Support product return process by obtaining appropriate documentation for vendor.• Troubleshoot complaints by end user departments, and help facilitate problem resolution.

Dallas, Texas

• Responsible for all areas of contract maintenance for Labor Services.• Successfully entered 750 Labor agreements and amendments into CMS in 2004.• Verified information relating to agreements, maintains trackers (agreements, licensure and insurance certificates)with Sourcing Team and Legal.• Worked with customers to obtain necessary documentation, and follow-up of agreements and amendments.• Worked as first point of contact with prospective customers to direct them to website for futureRFP’s (Requests for Proposals).