Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.• Collaborated with stakeholders to define project objectives and criteria.• Executed analysis of risks and identified risk mitigation strategies.• Document acceptance criteria for user stories• Designed and implemented new processes defined by customer requirements and third-party software designed to meet production and compliance requirements.• Created dashboards to… Show more Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.• Collaborated with stakeholders to define project objectives and criteria.• Executed analysis of risks and identified risk mitigation strategies.• Document acceptance criteria for user stories• Designed and implemented new processes defined by customer requirements and third-party software designed to meet production and compliance requirements.• Created dashboards to monitor and track key performance indicators.• Applied agile methodology to shorten cycle time and achieve target margins.• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews Show less

Conducted market research to identify trends, market demands, and competitor strategies.Analyzed data to provide insights into potential investment opportunities.Assisted in creating marketing materials such as brochures, presentations, and promotional content.Participated in drafting content for the company's website, social media, and other communication channels.Coordinated logistics, prepared materials, and assisted in event promotion.Helped in analyzing the… Show more Conducted market research to identify trends, market demands, and competitor strategies.Analyzed data to provide insights into potential investment opportunities.Assisted in creating marketing materials such as brochures, presentations, and promotional content.Participated in drafting content for the company's website, social media, and other communication channels.Coordinated logistics, prepared materials, and assisted in event promotion.Helped in analyzing the effectiveness of marketing campaigns. Show less

Maintain and grow a strong client base.Find new business opportunities and maintain a healthy pipeline for future dealsRespond to new and current client base regarding service inquiries and complaints Guide customers through ever sale, appraisal, test drives and arranging financing applications.

As customer service representative at The Home Depot, I provided timely customer service via telephone and emails by processing client issues and request using the internal software.I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements :-- Addressed customer service account inquiries on account balances, transaction details and statements to achieve financial stability… Show more As customer service representative at The Home Depot, I provided timely customer service via telephone and emails by processing client issues and request using the internal software.I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements :-- Addressed customer service account inquiries on account balances, transaction details and statements to achieve financial stability through customer benefits; Show less

Process all materials movement requests accurately and on time.Perform shipping, receiving, and stocking of aircraft parts and supplies.Accurately process shipments in compliance with federal regulations.

As Customer Success Specialist at We Buy Black, I was responsible for following up with new accounts and provide customer support.I also analyzed customer feedback and data to give suggestions to account management team for better customer relationship management.

While I was working as Sales Floor Associate at Journeys, I assisted in conducting customer research for targeting and positioning and developed sales presentations for senior managers.I also implemented direct sales campaigns for garnering additional sales.