Frances Baker

Frances Baker Email and Phone Number

Human Resources Specialist | 5+ Years Experience in Human Resources, Talent Management and Customer Service | Published Author @ Best Buy
richfield, minnesota, united states
Frances Baker's Location
Clarksville, Tennessee, United States, United States
About Frances Baker

Results-driven Human Resources Specialist with 5 years of experience in full-cycle recruitment, sourcing, and talent pipeline development across diverse industries. Expertise in identifying, attracting, and hiring top talent through creative sourcing techniques, strategic partnerships, and leveraging social media platforms. Skilled in conducting behavioral interviews, managing candidate experience, and collaborating with hiring managers to fulfill staffing needs. Proven ability to build strong relationships with stakeholders and create innovative recruiting strategies to support organizational growth. Passionate about diversity and inclusion, with a focus on promoting a positive employer brand.

Frances Baker's Current Company Details
Best Buy

Best Buy

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Human Resources Specialist | 5+ Years Experience in Human Resources, Talent Management and Customer Service | Published Author
richfield, minnesota, united states
Website:
bestbuy.com
Employees:
63532
Frances Baker Work Experience Details
  • Best Buy
    Human Resources Specialist
    Best Buy Jun 2021 - Present
    Responsible for managing various HR functions to support the organization’s workforce. This role involves handling recruitment and onboarding processes, administering employee benefits, managing employee records, and ensuring compliance with labor laws and company policies. Addresses employee relations issues, supports performance management processes, and assists with training and development initiatives. Strong interpersonal and communication skills, attention to detail, and a thorough understanding of HR practices and employment regulations are essential for effectively supporting both employees and management in this role.
  • Best Buy
    Customer Service Representative
    Best Buy Jun 2021 - Present
    Clarksville, Tennessee, United States
    Enthusiastic and detail-oriented Customer Service Representative with experience in providing exceptional support in fast-paced environments. Skilled in managing high-volume calls, handling customer inquiries, resolving complaints, and ensuring a positive customer experience. Strong communicator with the ability to build rapport with clients, effectively troubleshoot issues, and provide timely solutions. Proficient in using customer relationship management (CRM) software, managing data entry, and maintaining accurate records. Committed to upholding company standards and enhancing customer satisfaction through a professional and empathetic approach
  • Best Buy
    Hiring Specialist
    Best Buy Jun 2021 - Present
    Clarksville, Tennessee, United States
    Responsible for managing the recruitment and selection process to attract and hire top talent for the organization. This role involves developing and implementing effective recruiting strategies, posting job openings, screening resumes, conducting interviews, and coordinating with hiring managers to identify candidate fit. Ensured a smooth and efficient hiring process, from sourcing candidates to extending offers and onboarding new employees. Strong communication skills, a keen understanding of employment laws and best practices, and the ability to build relationships with potential candidates are crucial for success in this role.
  • Chbb Publishing
    Public Relations Representative
    Chbb Publishing Jun 2014 - Present
    Clarksville, Tennessee, United States
    Crushing Hearts and Black Butterfly Publishing is a small, independent publisher of YA/NA, paranormal romance, urban fantasy, and dystopian fiction. Crushing Hearts and Black Butterfly Publishing launched in 2012 with a consortium of authors, editors, and artists looking to give fresh and unconventional voices in fiction a chance to be heard.A dynamic and results-driven Public Relations Representative with expertise in developing and executing strategic PR campaigns for the publishing industry. Experienced in crafting compelling press materials, managing media relations, and coordinating high-profile book launches and author events. Adept at building strong relationships with journalists, literary influencers, and reviewers to enhance brand visibility and generate positive media coverage. Skilled in crisis communication, social media engagement, and monitoring public sentiment to ensure a favorable public image. Passionate about storytelling and committed to promoting authors and literary works to a wide audience.
  • Chbb Publishing
    Published Author
    Chbb Publishing Jun 2014 - Present
    Clarksville, Tennessee, United States
  • Suncrest Healthcare
    Medical Billing And Coding Specialist
    Suncrest Healthcare Mar 2009 - Jul 2011
    Clarksville, Tennessee, United States
    SunCrest Home Health is a provider of home health care services, offering medical and personal care to individuals in their own homes. The company focuses on delivering high-quality, compassionate care to patients with various health needs, including those recovering from surgery, managing chronic conditions, or requiring support with daily living activities.Responsible for managing the accurate coding and billing of healthcare services. This role involves reviewing and analyzing patient medical records to assign the appropriate diagnostic and procedural codes, ensuring compliance with coding guidelines and insurance regulations. The specialist prepares and submits claims to insurance companies, handles billing inquiries, and addresses any discrepancies or denials. Additionally, they work closely with healthcare providers and insurance representatives to resolve issues and ensure timely reimbursement. Strong attention to detail, organizational skills, and a solid understanding of medical terminology and coding systems are essential for success in this position.
  • Circuit City
    Customer Service Supervisor
    Circuit City Jan 2009 - Mar 2009
    Clarksville, Tennessee, United States
    Circuit City was a prominent American retail chain specializing in consumer electronics and appliances. Known for its wide range of products, including televisions, computers, and home audio equipment, Circuit City operated numerous large-format stores across the United States. The company was recognized for its focus on customer service and its extensive selection of electronics.Dynamic and results-driven Customer Service Supervisor with experience in leading high-performing teams to deliver exceptional customer service. Adept at managing daily operations, resolving complex issues, and implementing strategies to enhance service quality. Proven ability to mentor and develop team members, analyze performance metrics, and drive continuous improvement. Committed to fostering a positive work environment and achieving organizational goals.
  • Best Buy
    Customer Service Representative
    Best Buy Nov 2007 - Jan 2009
    Clarksville, Tennessee, United States
    Best Buy is a major American retailer specializing in consumer electronics, appliances, and related services. They offer a wide range of products, including televisions, computers, smartphones, home appliances, and gaming devices, from leading tech brands. They are known for thier customer service, which includes technical support through its Geek Squad team, as well as installation, repair, and protection services.Enthusiastic and detail-oriented Customer Service Representative with experience in providing exceptional support in fast-paced environments. Skilled in managing high-volume calls, handling customer inquiries, resolving complaints, and ensuring a positive customer experience. Strong communicator with the ability to build rapport with clients, effectively troubleshoot issues, and provide timely solutions. Proficient in using customer relationship management (CRM) software, managing data entry, and maintaining accurate records. Committed to upholding company standards and enhancing customer satisfaction through a professional and empathetic approach.
  • Carvel
    Store Manager
    Carvel Aug 2005 - Aug 2007
    Watertown, New York, United States
    Carvel is a well-known American ice cream brand specializing in soft-serve ice cream and frozen desserts. The company is recognized for its signature offerings, including ice cream cakes, cones, and a variety of flavors. Carvel operates through a network of franchised stores and retail distribution, focusing on providing high-quality frozen treats. The brand is celebrated for its distinctive products and commitment to delivering enjoyable and memorable dessert experiences.Responsible for overseeing daily operations to ensure a smooth and successful retail environment. This role involves managing staff, including hiring, training, and scheduling, while ensuring excellent customer service and a positive store experience. Accountable for inventory management, including ordering supplies and managing stock levels, as well as maintaining cleanliness and compliance with health and safety regulations. Handled financial aspects such as budgeting, sales tracking, and cash management. Strong leadership, organizational skills, and a passion for delivering exceptional customer experiences are key to thriving in this role.
  • At&T
    Customer Service Representative
    At&T Feb 2003 - Feb 2005
    Fort George G. Meade, Maryland, United States
    AT&T Inc. is a leading American multinational telecommunications and media conglomerate, headquartered in Dallas, Texas. Founded in 1983, AT&T has grown to become one of the world's largest telecommunications companies, providing a wide range of services including wireless and wireline communications, broadband internet, digital television, and entertainment services.Dedicated and customer-focused professional with 2 years of experience working in the telecommunications industry, specializing in cell phone sales and service. Proven ability to handle a high volume of customer inquiries, troubleshoot technical issues, and provide solutions that enhance customer satisfaction and loyalty. Skilled in promoting products, upselling services, and managing account setups and modifications. Strong communicator with a deep understanding of mobile technology, billing systems, and customer relationship management (CRM) tools. Committed to delivering exceptional service and contributing to team success in a dynamic, fast-paced environment.
  • The Exchange
    Customer Service
    The Exchange Dec 2002 - Feb 2003
    Fort George G. Meade, Maryland, United States
    The Army & Air Force Exchange Service provides goods and services at U.S. Army and Air Force installations worldwide, operating department stores, convenience stores, restaurants, military clothing stores, theaters and more nationwide and in more than 30 countries and four U.S. territories.Motivated and reliable customer service representative with experience in delivering excellent customer service in fast-paced environments. Proficient in food preparation, order taking, cash handling, and maintaining cleanliness and safety standards. Strong multitasking skills with a proven ability to work efficiently under pressure while ensuring high-quality service and customer satisfaction. A team player with a positive attitude, strong work ethic, and commitment to upholding company policies and providing a welcoming dining experience.
  • Alegre Home Care
    Home Health Aide
    Alegre Home Care Jan 2000 - Nov 2002
    Stockton, California, United States
    Alegre Home Care has been providing senior care and elderly caregivers that have been serving people with disabilities for over 25 years.Compassionate and dedicated In-Home Health Aide with experience in providing high-quality care to elderly and disabled clients in their homes. Skilled in assisting with daily living activities, including personal care, meal preparation, medication management, and mobility support. Experienced in monitoring vital signs, providing companionship, and maintaining a safe and clean environment. Strong understanding of patient care plans and the ability to respond to emergencies with calm and professionalism. Committed to enhancing the quality of life for clients through compassionate care, patience, and effective communication.

Frances Baker Education Details

Frequently Asked Questions about Frances Baker

What company does Frances Baker work for?

Frances Baker works for Best Buy

What is Frances Baker's role at the current company?

Frances Baker's current role is Human Resources Specialist | 5+ Years Experience in Human Resources, Talent Management and Customer Service | Published Author.

What schools did Frances Baker attend?

Frances Baker attended Daymar Institute-Clarksville.

Who are Frances Baker's colleagues?

Frances Baker's colleagues are Ant M, Gabriel Aldrete, Max Define, James Felipe, Arkin Caine, Jake Murray, Malcholm Walton.

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