Frances Anne Ignacio Email & Phone Number

Montebello, California, United States

Torrance, California, United States

• Assist the Director of Compliance with Health Plan and First Tier, Downstream or Related Entity (FDR) oversight audits, document results, and send out Corrective Action Plans (CAP) to ensure timely follow up and.
• Compile and organize multiple health plan letter and reporting templates to ensure the contracted Management Services Organization (MSO) is implementing the most updated templates as regulated by Centers for Medicare &.
• Collaborate and communicate effectively with all department staff members within Torrance Memorial Health System to ensure compliance-related training, such as Fraud, Waste, and Abuse Training, is done on an annual basis

• Configure Essette program based on the needs of the Case Management (CM) and Utilization Management (UM) teams to ensure efficient use of the program.
• Generate, daily, weekly, monthly, and quarterly reports to support multiple medical groups in preparation for compliance audits.
• Cooperate with different teams within the Clinical Operations Department to ensure that all processes and policies are being followed by coordinators and case managers and are within compliant standards.
• Audit health plan member data to asses for accuracy and documentation completeness to support the plan’s decision to process expedited and standard requests.
• Compile necessary documents for Utilization Management (UM) and Case Management (CM) for health plan audits and pre-delegation audits.

• Maintain employee compliance databases and update information on an ongoing basis; generate monthly and quarterly management reports (Medical suspended list, OIG, SAM)
• Schedule interviews and appointments with managers and prospective candidates
• Manage and filter all front desk calls to the appropriate recipient or queue

Los Alamitos, CA

• Manage incoming calls from current and potential new patients and pharmacies
• Process office visit payments and co-payments from patients
• Organize patient files for the doctor and maintain office cleanliness

Torrance, CA

• Generate daily, weekly, and monthly reports to support accurate demand forecasting and backorder fulfillment
• Manage critical backorders and communicate with international vendors to resolve situations
• Manage delivery trouble reports from warehouses all across the United States

Long Beach, CA

• Provides any assistance to the professor during test hour (i.e. passing out tests, scantrons, etc.)
• Keeps watch of any suspicious actions to prevent any form of academic dishonesty
• Surveys the students throughout the 1 to 2 hour test taking period

Artesia, CA

• Processes all orders from incoming customers and effectively promote any deals that are currently taking place
• Cooperates with a team of 2 to 3 people to maintain a clean, organized, and well-stocked work environment
• Recognizes the 40 to 45 different ice cream flavors offered in the store and the different menu selections that are available

Cypress, CA

- Process all items through checkout system and ensure different types of form of payment is received correctly- Manage guest services by ensuring that all guests with returns, exchanges, online orders, or other situations are met with a high level of customer service- Organize assigned department by ensuring that all items for sale are properly displayed.