Frances Chan Email & Phone Number

San Francisco, California, United States

• Part of the team on a specialized project focused on ensuring all participants have equitable access to the Pop-Up food program• Provided call center support at the Participant Support Center by making outbound calls and answering inbound calls in a timely manner intensively• Troubleshot and responded to participant inquiries• Exercised professionalism and de-escalation techniques with exemplary customer service• Other program support (Administrative and clerical support, internal and external reporting, and performed data entry)

Santa Monica, Ca

• Created maps for complementing Los Angeles Waterkeeper’s industrial stormwater advocacy efforts and the public to use for corporate partners coastal clean-up days• Managed large quantities of GIS data on comma-separated values files to employ in the maps for the law fellow and watershed program coordinator to use on proposals • Assisted in designing a map highlighting Los Angeles Waterkeeper’s ongoing projects• Conducted research for missing data on watersheds and rivers• Performed data entry