4* AA Rated / 2 AA Rosette RestaurantA prestigious 54 bedroom, 4* hotel with a 2 AA Rosette Restaurant and Saltus Spa. An independently owned treasure of the New Forest.Key Responsibilities and Achievements in my role Include:Financial Development:Monitoring and analysing budgets weekly, putting out rates and packages to combat dip dates.Implementing incentive schemes to encourage upselling and ensure budgets are met.Personnel Development:Deputising the Front of House Manager.Implementing an induction programme and creating training programmes for new recruits.Recruiting new receptionists who share my passion for customer service and the hospitality industry.Conducting weekly 1-1’s and quarterly appraisals with my team to focus on their development and ensure standards are upheld.Product Development:Creating, implementing and monitoring a guest profile system.Restructuring reception/reservations team and their daily duties to improve efficiency of my department and enhance the Customer Journey.Implementing and restructuring procedures to improve the overall organisation of my team.Introducing a uniform for the reception team to improve guests first impressions.Attending daily and weekly meetings, liaising with all departments to prepare for group arrivals, functions, VIP guests.Back of House Development:Updating Terms and Conditions to improve revenue protection.Changed the payment structure for reservations to protect revenue.Improved booking confirmations to make terms and conditions clearer to guests.

5* AA Rated / 3 AA Rosette Restaurant50 bedroom hotel part of Exclusive Hotels and VenuesKey Skills and Abilities Included:Excellent teamwork and always going above and beyond my daily duties.Being able to work quickly and efficiently under pressure.Multitasking and prioritising, using initiative.Assisting other departments including housekeeping, food and beverage, conference and banqueting.Always looking smart and professional.Providing 5* customer service.