Francesca Cusati Email & Phone Number

- To define, implement and manage the Global Cultural Evolution strategy and guidelines at global level as well as learning projects also empowering up/reskilling processes;- To lead and promote cultural evolution programs and empower people talents with a community shared and socially responsible approach;- To supervise and deploy upskilling, reskilling.

Roma, Italia

• Identify training and development needs within the organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
• Design and expand training and development programmes based on the needs of the organisation and the individual
• Manage the development of professional and managerial skills of the Enel Group's Professional Staff on a global basis
• Management and organization of various processes with strategic impact on Group management team such as coaching, assessment and off-site initiatives
• Works effectively as a team member with other members of management and the HR staff

Roma

• Strategic and operational support to the Director
• Provide performance management guidance and support in annual performance appraisal, salary review and bonus process
• Support the annual compensation cycle process providing analytics and guidance to managers and HRBPs
• Provide strategic analysis and insights to help the leadership team with organizational review and design, with a strong focus on resources efficiency
• Prepare forecasts, reporting and variance analysis of expenses and headcounts
• Support HRBPs with analytics to support goal setting, ongoing review and calibration meetings

Roma

• Implementation of contact model (phone, email, sms, web, chat, app, social) ensuring performances and efficiency
• Coordinate consumer promotions and loyalty program from feasibility study to implementation, managing operational activities and reporting
• Implement direct communication program leveraging all the major direct communication channels (DEM, push communication) to drive cross-selling, up-selling, retention and loyalty
• Analyze campaign results and impact on CRM and Customer Satisfaction
• Support the design of guidelines and processes for customer management and automated marketing campaigns
• Support the scouting of innovative CRM solutions and practices

Roma, Italia

• Preparation of financial statements in compliance with official guidelines and requirements
• Account reconciliation for monthly and yearly closing
• Control and track marketing events cost with the Businesses
• Develop and reinforce internal control and procedure
• Help business decisions in supporting forecast and budget processes

Certificazione Nova Profile 2.0

Il NOVA Profile™ è uno straordinario strumento per lo sviluppo personale e professionale. Attraverso un report dettagliato, ottenuto.

Corporate Storytelling - "Allenarsi All'Instabilità". Come Diventare Antifragili

In questa “Terra di Mezzo” sconosciuta, la resilienza cede il passo a ciò che il filosofo, saggista ed economista Nassim Nicholas Taleb ha.

Master In Digital Hr

Activities and Societies: - Digital Culture; - HR as UX Designer - HR as Data Analyst - HR as Marketer e Communication Manager - HR as.

Global Executive Mba, Service Management

Activities and Societies: This course aims at explaining how industrial and service companies can effectively interact with their clients.

Master'S Degree In Economics, Management (Innovation And Entrepreneurship), 110/110 Magna Cum Laude