Francesca Cusati Email & Phone Number

- To define, implement and manage the Global Cultural Evolution strategy and guidelines at global level as well as learning projects also empowering up/reskilling processes;- To lead and promote cultural evolution programs and empower people talents with a community shared and socially responsible approach;- To supervise and deploy upskilling, reskilling and external skilling processes across the Group, liaising with Performance Management unit for KPI’s measurement;- To manage the relationship with related suppliers liaising with Performance Management unit, as well as to develop internal and external listening tables with relevant stakeholders.

Roma, Italia

• Identify training and development needs within the organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments• Design and expand training and development programmes based on the needs of the organisation and the individual• Manage the development of professional and managerial skills of the Enel Group's Professional Staff on a global basis• Management and organization of various processes with strategic impact on Group management team such as coaching, assessment and off-site initiatives• Works effectively as a team member with other members of management and the HR staff

Roma

• Strategic and operational support to the Director• Provide performance management guidance and support in annual performance appraisal, salary review and bonus process• Support the annual compensation cycle process providing analytics and guidance to managers and HRBPs• Provide strategic analysis and insights to help the leadership team with organizational review and design, with a strong focus on resources efficiency • Prepare forecasts, reporting and variance analysis of expenses and headcounts• Support HRBPs with analytics to support goal setting, ongoing review and calibration meetings

Roma

• Implementation of contact model (phone, email, sms, web, chat, app, social) ensuring performances and efficiency• Coordinate consumer promotions and loyalty program from feasibility study to implementation, managing operational activities and reporting• Implement direct communication program leveraging all the major direct communication channels (DEM, push communication) to drive cross-selling, up-selling, retention and loyalty• Analyze campaign results and impact on CRM and Customer Satisfaction • Support the design of guidelines and processes for customer management and automated marketing campaigns• Support the scouting of innovative CRM solutions and practices• Coordinate the implementation of marketing/business requirements with IT departments and vendors • Qualitative and quantitative KPI analysis and performances monitoring

Roma, Italia

• Preparation of financial statements in compliance with official guidelines and requirements • Account reconciliation for monthly and yearly closing• Control and track marketing events cost with the Businesses• Develop and reinforce internal control and procedure• Help business decisions in supporting forecast and budget processes

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