Francesca Galpin Email & Phone Number

Leicester, United Kingdom

Ashby De La Zouch

• Receive inbound customer calls• Achieve agreed targets and standards applied to the campaign/account• Resolve queries and complaints.• Maintain customer requirements.• Achieve call handling targets and standards.• Record data accurately.• Achieve and exceed daily KPIs as set by the campaign requirements.

Coalville

• Purchase ledger • Ensuring all subcontractor’s insurances were up to date • Raising invoices • Credit control duties• Working directly with the finance manager to meet month end targets

Ashby De La Zouch

• Achievement of team and individual financial and non financial targets.• Operational team management.• Manage performance of team to achieve quality standards, productivity targets and SLAs.• Lead, develop, manage and coach a team to meet individual, team and business objectives.• Manage communications effectively and positively.

Ashby De La Zouch

• Receive inbound customer calls• Achieve agreed targets and standards applied to the campaign/account• Resolve queries and complaints.• Maintain customer requirements.• Achieve call handling targets and standards.• Record data accurately.• Achieve and exceed daily KPIs as set by the campaign requirements.

Leicestershire

I consider myself to be reliable and committed to providing a high standard of care. I demonstrate the ability to work calmly and effectively under pressure, while adhering to the correct policies and procedures. I often am required to use my initiative to multi-task and prioritise in a pressurised environment, ensuring that all clients are safe and have a good quality of life. In my role as a support worker I am require to complete various documentation to a high standard, and am competent in many office related tasks.

Shepshed

In my role as a support worker at Charnwood Lodge I was required to work with adults who had severe learning difficulties as well as challenging behaviour. I was constantly required to deal with difficult and sometimes volatile situations in a calm and professional manner.