Francesca Grs Email & Phone Number

London, United Kingdom

- Manage a portfolio of Large Corporates ensuring smooth and robust programme roll-outs- Identify growth opportunities by country expansion and product x-sell- Ensure Client Working Capital needs are met through cross-functional engagement - B2B analysis and proposition

London, United Kingdom

- Managed the on-boarding process of Prepaid Card/FX/Current Account programmes for Corporate (B2B/B2C) as well as Public Sector clients by gathering the relevant business requirements and by supervising the overall implementation project roll-out within the agreed timelines - Introduction of new processes to streamline the internal Vendor Management Team- Managed the monthly product submission cycle and the relationship with the key vendors

London, United Kingdom

- Project lead for the definition and roll-out of a major Contingency Plan in regards to MIF (Multilateral Interchange Fee) regulatory changes- Responsible for conducting Statement of Compliance reviews for key products - Worked on projects related to Product Rationalisation and Product Governance- Coordination of a migration project as part of Simplification Strategy

London, United Kingdom

I took a short career break from Financial Services to explore the world of Research in Psychology. The purpose was to add amongst others some substantial experience and viewpoint to my current studies.I worked on a pilot research study in the field of human influencing and reasoning with the main tasks revolving around:- experiment set-up and conduction- participants’ recruitment, training and debrief- data collection and analysisThe main results of the pilot experiment conducted were in line with the experimental hypothesis. Based on this approval for a major experiment involving a higher number of participants has been granted and the overall results will be published in due course.

London, United Kingdom

- Conceived and launched FCA compliant sales processes for Trade, Cash Management & Payments, Invoice Discounting & Factoring, Hire Purchase & Leasing. Internal outcome testing results improved by 300%- Assignment of formal award in Dec 2014 for the excellent achievements, for the ability to engage stakeholders across the wider business and to anticipate problems identifying solutions proactively- Defined and delivered Conduct-Sales/Product workshops to 120+ people to increase client-first awareness- Launched a one stop shop website for both Sales Force and Product Management - Represent and coordinate GTB requirements at the Commercial Banking Steering Committee on the OneCRM project- Revenue Uplift Project- Lead GTB Business Class Volunteering initiative- Launch & Drive ‘Lunch & Learn’ sessions for GTB

London, United Kingdom

Responsible for managing a portfolio of Corporate Clients with avg annual card spend of 100MM each.Main goals:- Ensured client’s seamless transition from Implementation to complete Programme roll-out- Built and developed relationship with clients acting as their senior referent and point of escalation- Drove spend-ramp initiatives by identifying new categories of spend and by cross-selling new Products (Central Travel Account, Virtual Card Account, P-Cards) and by supervising the related implementation process. (I achieved an average spend increase across my portfolio up by 25% YOY)- Explored country expansion opportunities according to Client’s presence and interest (country expansion up by 75% in 18 months - from 12 to 21 countries – for my main client)- Conceived customised solutions to improve client’s and processes efficiency in accordance to client’s desiderata and to local requirements across EMEA- Conducted regular Business Reviews with Clients to strengthen the relationship and to ensure reciprocal expectations are met

Definition of requirements and milestones prior to the opening of a commercial finance agency: area and market research, competitors’ analysis, determination of goals and business-plan. Post-opening: - Proposition of credit products (personal loans, mortgages, cards, wage-assignments) through different channels and strategies - Roll-out of Marketing & Communication Plan (DMs, free-press ads, flyer distribution, bill-posting); - Telesales campaigns vs Portfolio and vs Prospects; - Setting up of a sales network; - Sales Finance and B2B development through dealers acquisition (among others Panasonic, Audionova)

The key remit in this role was twofold: 1. Cards Portfolio profitability: portfolio analysis & monitoring with focus on line usage and campaigns redemption, line management and auth strategy; introduction of new cards features and sales channels aiming to increase portfolio profitability2. Project management: I successfully managed complex cross-functional projects with Regional reporting like the implementation of the New MinDue Policy; I was responsible for the implementation of the sales module and for other projects aiming to Customer Experience improvement.

Definition of new policy rules Rules according to portfolio behaviour and vintage analysis; annual gap analysis vs Global Policy Rules & Exception Submission to the Regional Team . Project manager on system and process enhancements sponsored by Risk Team and/or affecting credit rules. Project managed several migrations (of units, of systems, of processes). Training provided to new hires and to internal staff. Presentations/demos provided to senior management on new policies/relevant system enhancements

Recruiting, Training and Supervision of the Credit Initiation Team;Training and monitoring of several outsourcers: cost-efficient externalization of different operational processes implying cost- and FTE reduction and process streamlining;SME for Credit Underwriting on the DINERS Migration project to Citibank ECS Plus environmentAssignment of the 2004 “Citigroup Quality & Excellence Award” for the successful Vodafone Migration Campaign