Francesca Jackson Email & Phone Number

San Francisco, California, United States

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property eventsRecognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding eventsIdentifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutionsManages customer budgets to maximize revenue and meet customer needsManages group room blocks and meeting space for assigned groupsGreets customer during the event phase and hands-off to the Event Operations team for the execution of detailsConfirm and review contracts with existing and potential customers and vendors from within the guidelines set forth – selling of additional menu items, event space, hotel offerings (such as Internet services, audio visual, upgraded menus).Manage customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups.Work directly with Group Housing to provide accurate rooming list to clients on a timely basis, and ensures that all group block cut-off dates are communicated, and blocks are netted for accurate forecasting based on pick-upWork with Banquet team to ensure meeting rooms are set to client expectations and assist clients with last-minute changes needed to ensure a successful event.Participate in monthly group pick-up meetingsManage customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.

Berkeley, California, United States

Work with the hotel staff and hotel clients towards effective and successful events.Confirm and review contracts with existing and potential customers and vendors from within the guidelines set forth – selling of additional menu items, event space, hotel offerings (such as Internet services, audio visual, upgraded menus).Assume responsibility for all signed contracts from group sales and become the point of contact by detailing and executing all resumes and BEO’s.Provide direction and supervision of meeting and/or catering logistics to affected departments and team members.Ensure that all group block cut-off dates are communicated, and blocks are netted for accurate forecasting based on pick-up.Work with Banquet team to ensure meeting rooms are set to client expectations and assist clients with last-minute changes needed to ensure a successful event.Manage customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees.Be accountable for all blocks and space commitments, maintaining communications with clients and revising as appropriate.Ensure adherence to all contract terms and conditions including but not limited to attrition, cancellation, and deposit policies.Prepare reports such as but not limited to: Banquet Event Orders (BEOs), DELPHI reports and input as instructed, correspondence, and analysis relative to group activity (i.e. activity checklist, call reports, forecast evaluations, menu proposals, written customer correspondence, resume, report of convention, and internal memos or communications).Increase sales revenue by menu up-selling, room upgrades, additional F&B offerings, audio-visual and/or catering sales based on the needs of the hotel and assigned. Participate in internal meetings (i.e. forecast, menu review, department, pre-cons, operational department pre-shift, etc.).Communicate daily with banquet, kitchen and setup service staff.

San Francisco, California, United States

Assisted in daily business of managers, which included general office work, answering phones, greeting guests , word processing and sorting and distributing mailDirected services, such as maintenance and repairsPrimary contact for employees, customers and vendor via email and phoneParticipated in administrative functions such as budgeting and developing spreadsheet tracking reportsScheduled meetings/conference calls and appointments, made travel arrangements as needed for 4 managersAssisted in implementing property activities, internal and externalPrepared, maintained and distributed activity and event listsHad contact with executives, managers to assist with information exchange, problems and requestsResearched, prepared and edited reports and presentationsRead incoming mail, handled or attached appropriate files/information for recipientsManaged/updated Insurance Certificates for any/all Tenants and/or vendorsMaintained office supplies and placed orders when inventory was lowOther duties as assigned

San Francisco Bay Area

Welcomed office guests and clients, verified their authorization to be in building, issued id badges and then directed them to the person or office they were visiting. Maintained visitor logs daily.Answered multi line phone in a prompt & professional manner, transferred incoming calls to appropriate parties or voicemail. Handling incoming and outgoing packages and mail.Provided support to Conference Center Manage conference center reservations daily.Managed global meeting room reservations requests made by phone and by email by scheduling and editing them in the company's system. Provided phone coverage for the office of CEO, President & other Executive level employees.Daily interaction with high level clients & executives, handled special requests as needed.Handled requests such as making copies, sending faxes for guests using executive conference rooms. Assisted team managers with projects as required.Managed requests for messenger & storage company services, maintain log of all requests. Communicate directly with the vendor for all requests.Maintained reception area appearance tidy & organized at all times.Provided back up support to all reception floors.Served as liaison for building management, AV support & hospitality services.Kept office records up to date. Utilized Outlook to send and reply to office emails. Maintained office supplies and placed orders when inventory was low.

Berkeley, California

Corresponded with group contacts via phone and email to receive and enter group rooming list into Opera, made modifications additions and cancellations. Ran block pick up reports and informed sales managers and clients when attrition was at risk and when blocks may need more rooms added . Utilized Travelclick to generate group booking links. Participated in weekly sales meetings, staff meetings, BEO meetings Assist in preparation for weekly meetings. Answered phones and ensured all inquiries were dealt with accurately, timely and in a professional manner. Typed correspondence, reports and forms as well as prepared simple written correspondences. Created new files and monitored trace files in accordance with the hotel SOP's. Prepared cover sheets, rooming lists and resume reports based on room blocks and customer information. Responded to client calls and special requests to obtain details for hotel room and meeting room requirements. Built room blocks according to contracted dates and room requirements. Took initial deposits, and final payments for definite room blocks. Balanced house inventory to ensure groups had sufficient rooms for their blocks and hotel wasn't negative in any room categories.

San Francisco Bay Area

Arranged travel and hotel accommodations for Director of Sales. Managed a calendar of professional meetings, personal appointments and travel for Director of Sales. Conducted industry-specific research, organizing important files and drafted supporting documentation for presentations, conferences and meetings. Assisted in preparation for weekly meetings. Prepared cover sheets, rooming lists and resume reports based on room blocks and customer information. Assisted Director of Sales on creative projects, such as special event invitations, building client lists and creating an updated portfolio. Built room blocks according to contracted dates and room requirements. Took initial deposits, and final payments for definite room blocks. Utilized SynXis to generate group booking links. Prepared Proposals and/or contracts to advise prospective guests of the hotel meeting space and rate availability and calculated and quoted prices based on guidelines.Become the point of contact by detailing and executing all resumes and BEO’s. Sales duties to include menu up-selling, room upgrades, additional F&B offerings, audio-visual and/or catering sales based on the needs of the hotel and assigned by the Director of Sales.Corresponded with group contacts via phone and email to receive and enter group rooming list into Opera, made modifications, additions and cancellations Created new files and monitored trace files in accordance with the hotel SOP's. Responded to client calls and special requests to obtain details for hotel room and meeting room requirements. Participated in weekly sales meetings, staff meetings, BEO meetings.Actively sold guest rooms and F&B to groups, ensuring goals were met.

San Francisco Bay Area

Answered all 25-50 reservation related phone calls per day, within three rings. Took guest's personal information and payments in order to make room reservations. Upsold room types to guests making over the phone reservations or modifications. Updated guest information in Opera. Utilized Synxis to research guest information in cases of reservations when third party booking engines didn't interface and ran necessary reports to assist the sales team. Utilized Opera to run necessary reports to assist the revenue department and ensured that reservations interfaced properly. Sent and received customer information via fax and Microsoft Outlook email. Monitored and responded to hotel emails from hotel partners and guest's in regards to customer requests, inquiries, and payments. Ordered office supplies and kept track of the Sales department office supply checkbook and budget. Communicated with third party booking agents and call center agents in order to modify or cancel reservations. Assisted sales department with entering group rooming lists into Opera Assisted front desk with blocking rooms and balancing inventory Picked guest of the day from eligible candidates, set up welcome amenities and blocked guest in complimentary upgraded suites

Oakland, California, United States

Answered and directed between 25- 50 phone calls per dayScheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones Monitored company email, responding to customer inquiries, scheduling appointments and distributing emails to the appropriate personnel Maintained computer and manual filing systems Supervised a team of 8 technicians; made sure they took lunches and breaks in accordance to State law, ensured by checking in with them that they were running on time for their next assignment and monitoring their locations via GPS

Oakland,Ca

Answered 50-100 phone calls per day, within three rings.Converted customer inquiries into hotel reservations to in the top 3 performing reservations agents monthly.Assisted callers in reserving hotel rooms at one of the various hotels associated with the company.Provided answers for customers inquiries regarding hotel policies, rates and reservation availabilityCommunicated directly with various hotels to find out further information on rates and hotel features for our callersUtilized five or more different computer systems to input customer information and complete the booking or modifications of their reservations