Francesca Moro Email & Phone Number

Milan, Lombardy, Italy

* Oversee the Quality Academy, collecting training needs at the global level and providing support to all internal trainers on training contents.* Supervise and promote the training proposal for courses in the Quality area within and outside the function.* Ensure the updating of the training proposal based on regulatory changes and customer requests.* In collaboration with HR and local training managers, develop training programs to cover any gaps and needs.* Monitor and ensure… Show more * Oversee the Quality Academy, collecting training needs at the global level and providing support to all internal trainers on training contents.* Supervise and promote the training proposal for courses in the Quality area within and outside the function.* Ensure the updating of the training proposal based on regulatory changes and customer requests.* In collaboration with HR and local training managers, develop training programs to cover any gaps and needs.* Monitor and ensure the recording and conservation of training evidence and certificates of the training activities carried out.*Guarantee tracking and monitoring of people qualifications.* Within the Quality area, promote any training opportunities from other functions or from outside.* Responsible for the digital transformation of the Quality Academy, I deal with the selection of courses for which digital design is strategic.* Responsible to arrange with the different countries and plants, special internal events related to quality aspects. Show less

Claim centers worldwide coordination

Planning and monitoring by periodical audits: - the good preservation of the products in the warehouses - the finished product quality and integrity in the factories - the finishing area activities conduction - internal auditors alignmentIdentification of the lack of quality on product.Monitoring of the implementation of the improvement actions.Definition and divulgation of the classification in cooperation with Marketing, R&D and BU… Show more Planning and monitoring by periodical audits: - the good preservation of the products in the warehouses - the finished product quality and integrity in the factories - the finishing area activities conduction - internal auditors alignmentIdentification of the lack of quality on product.Monitoring of the implementation of the improvement actions.Definition and divulgation of the classification in cooperation with Marketing, R&D and BU quality.Definition of the standards for tyres inspection. Show less

Analysis of claims data and management of product improvement activities, coordinating actions with R&D, production units and Quality departments. Worldwide coordination of technical meetings focused on market quality perception. Market/ Customer visits and brand benchmarking.-------Responsible for product improvement actions based on customers’ perception. Warehouse product blocks management worldwide and related actions.

Analysis of software requirements within the quality department and development of system specifications in collaboration with IT. Coordination of development activities, testing, release of developed products for production. Ensure necessary training to European factories for software application and use.-----Analysis/ monitoring of instrumental control capacity in the finished product area of European factories. Evaluation of new machinery installation requirements.

Internal audit activities of company processes; management and maintenance of ISO/TS certification. Emission and control of internal quality standards / procedures.

Bollate Plant

Coordination of daily scrap reduction / problem solving in the curing area. Internal audit activities of company processes; management and maintenance of ISO/TS certification. Emission and control of internal quality standards / procedures. Analysis and management of claims from vehicle manufacturers using G-8D methodology.

Bollate Plant

6 months stage - Revision and correction of Quality Systems documentation in compliance with ISO/TS 16949: 2002; process mapping (both production and company); emission and digitalization of product specifications; assistance with vehicle manufacturers’ claims; collaboration with internal inspection activities; support for necessary documentation (norms, FMEA, working procedures) for industrialization of new production process.

Fire prevention norms; structural static analysis of civil buildings.

Milan

Training period of 300 hours within the “Surface Engineering” department.Knowledge of ISO norms in a context of management systems for quality management within a production unit; knowledge of PVD technology (Physical Vapour Deposition); development of technical and management procedures along with operative instructions; elaboration of university dissertation.

University Degree In Aerospace Engineering (B.Sc. Equivalent)

Industrial Chemistry Diploma