Francesca Thomas Email & Phone Number

Cardiff

Cardiff, United Kingdom

savings Admin associate processing requests for savings accounts including closing, opening, transferring money, paying in cheques, answering queries online and via phone.

I respond to inbound customer service enquiries for savings products while delivering excellent customer service.I have a thorough understanding of Compliance, Risk, Fraud and anti-money laundering proceduresI develop a genuine rapport with customer's to gain their trust and confidence and identify individual needs and promote appropriate products and services.

I supported older people with physical disabilities, long term health conditions, dementia and mental health conditions to continue to lead active, independant and fulfilled lives.I attended their homes to help with everday duties such as Washing, Dressing and preparing food and I took them out on planned day trips.

I worked in the booking office section selling tickets and making planned future dated journeys for the public giving them the best customer experience. I resolved any potential issues and complaints. I also provided training and coaching to less experienced members of staff.