Francesca Watson Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

• Work closely with the Family Programs Manager to manage the day to day operations of the Family Mediation Program
• Attend to the DCSE Docket at the Fairfax County Courthouse to provide information and register parents for the co-parenting class
• Answer client inquiries about family mediation and co-parenting classes
• Research potential organizations to present and inform about the Family and Court Programs
• Case management via data entry and monthly reporting
• Assist in performing calls to class participants prior and post co-parenting classes

Arlington, VA

• Managed the operations of the organization including a staff of 25 interns
• Led the Human Resource Department and was responsible for recruiting, interviewing, performance reviews, employee relations, and training
• Minimized the amount of time spent dealing with workplace conflict - applied conflict prevention methods and created a more positive work environment
• Supervised three major programs - Climate Change and Human Security, Children’s Peace Initiative in Kenya, and the Peacebuilding Clinic
• Heavily involved in the Peacebuilding Clinic program – researched best pedagogical practices in clinical education, developed framework for first clinical model in peacebuilding education
• Position had a high level of challenge and complexity – prioritized and resolved escalations from multiple channels

Centreville, VA

• Utilized multiple streams of data to find information, compiled reports, analyzed and validated data
• Advanced in knowledge of international negotiation through rigorous understanding of the manuscript’s content
• Employed word processing software to create an interactive index for the manuscript as required by the publisher
• Coded a collection of approximately 500 keywords and sub-entries
• Assisted in the management of the research project
• Participated in the successful publication of International Negotiation: Process and Strategies via Cambridge University Press in 2016

Coral Gables, FL

• Managed and improved the operational systems, processes, and policies in support of the organization’s mission
• Supervised the Support Department and resolved escalated customer issues
• Increased the effectiveness and efficiency of Support Services (HR, IT and Finance)
• Maintained client relations with over five large national resellers
• Created and executed project work plans to meet changing needs and requirements
• Identified resources needed and assigned individual responsibilities

Carmel Valley, California

• Implemented and managed operational procedures and processes, evaluated existing practices and opportunities for standardization
• Led negotiations for space contracts, allocated budgets in various marketing areas, and increased revenue by 300%
• Worked with clients to identify their needs and ensure customer satisfaction
• Organized facilities and managed event details such as decor, catering, entertainment, transportation, location, guest list, special guests, equipment, promotional material etc.
• Ensured compliance with insurance, legal, health and safety obligations
• Proactively handled any arising issues and troubleshooted any emerging problems

• Managed a team of 15 search engine marketing Campaign Ambassadors
• Conducted continuous training for the production team as well as weekly performance appraisals
• Established hands-on experience in mediation and restorative practice
• Worked with diverse clientele of different cultural, professional, and educational backgrounds
• Effectively resolved numerous customer complaints via phone, email, and social media
• Facilitated and assisted in the development of more efficient production processes

Barcelona Area, Spain

• Established leads for prospective customers
• Conducted market research on customer products
• Developed client proposals and creative briefings in both Spanish and English

Master'S Degree, Peace Studies And Conflict Resolution, Gpa Of 3.95

Courses included Facilitation, Negotiation, Reflective Practice, Narrative Approaches to Conflict Analysis, Peace Studies, Conflict and.

Bachelor'S Degree, Business Marketing

Courses included Managerial Accounting, Business Law, Organizational Behavior Management, Ethics, Cross-Cultural Management, Consumer.