Francesca Bedingfield Email & Phone Number

Ramsgate, Gb

Ramsgate, Gb

Margate

Monitoring and responding to tickets received thought the IT helpdeskPrioritise and manage many open cases at one timeTroubleshooting and resolving any problemsManaging active directoryManaging the IT helpdeskProviding telephone and remote support to usersUpgrading the company intranetWriting user guides and technical support documentationManaging updates e.g. windows, software, driversInstall and configure workstations (windows and apple)Installing printers and peripheralsManaging asset databaseReview daily anti-virus scansManaging file backups in case of data lossSetup new users’ accounts and profiles and deal with password issuesEstablish a good working relationship with colleagues and other IT professionals

United Kingdom

My job as a waitress is to serve food and drinks to the customers, take orders, process payments and to support my colleagues.

Margate

My job was to serve resident and non-resident guest, breakfast, lunch and afternoon tea.To serve alcoholic and non-alcoholic drinks.Take lunch, afternoon tea and dinner booking.

Higher National Diploma, Computing And Systems Development

Activities and Societies: BCSThe units which I'm am studying are Business skills, Computer Systems, Employability and Professional.

Level 3 Diploma, Computing & I.T, Distinction*

The units I covered in my 2 years at Canterbury College are; Communication & Employability Skills for IT, Computer Systems, Project.