Francesca Romano Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

-Responsible for managing client accounts, support and providing exceptional customer service to our existing client base that consists of collegiate coaches, administrators and operations staff.-Works closely with customers to implement features and provide support on products such the coach recruiting, camp registration or equipment management solutions.-Builds and maintains quality relations with existing assigned accounts, and increases account base and volume of sales on a consistent basis.-Responds to high volumes of customer support calls and tickets in a knowledgeable and timely fashion.-Office Manager-Health and Wellness Program Co-Founder

Chicago, Il

-Oversees, manages and leads the program -Addresses major issues, emergency and parent contact -Works directly with students and parents regarding internship concerns, issues and complaints -Creates, leads, and executes all Program Events and Career Development Events -Lead and support in the areas of customer service, resident advising, marketing and promotions, community building, and event planning and execution -Served as a informational resource about the housing facility, surrounding area and city of Chicago-Lead in the execution of all program related events, including but not limited to: Pre-Arrival Preparation, Work Directions, Check-In, Welcome Lunch, Orientation, Program Events, and Networking Events

Chicago, Il

-Lead, prep, plan and execute program related events: pre-arrival preparation, check-in, welcome reception, orientation, sponsored events, seminars, check-out, unsponsored events, mini group events-Customer service, Hospitality and Residence Life: meet all expectations of customer service; “on call” 24/7 in case of emergencies; being proactive and accessible in providing outstanding service to participants during office hours, dining hours, and night duty; collaborate with team members to develop an effective system to meet the needs of participants and support interests and dreams-Marketing and Promotions: actively engaging our participants through our marketing channels such as the Dream Careers Facebook Group, Newsletter, and staff check ins; work with staff to create, plan, execute, market and promote unsponsored events; develop language to communicate and promote Dream Careers events and seminars

New York Mills, New York

-Receive customer calls and assess needs: working at the front desk and handling significant walk-in business, assisting employees with filing projects, and speaking with customers about broken or defective sprayers helping consumers troubleshoot and repair broken products.-Process account payables and account receivables

Greater Chicago Area

-Created event floor plans for a 20,000 square feet multi-level open transitional event space; prepared proposals for head producer to submit to clients -Staffed events and worked with team to ensure events and details met and exceeded expectations of clients-Researched and identified materials to be used in events -Booked hotel rooms for events; created resource list of surrounding services including shopping, medical services and hotels -Organized event furniture inventory and venue computer file folders -Arranged flowers for multiple events based on event theme and season including centerpieces, bouquets and other decorations-Processed flowers upon receipt; preserved flowers prior to arranging; selected vases

Greater Chicago Area

-Worked with the owner at all of the major street festivals in the Greater Chicago Area selling her jewelry.

Utica, New York Area

Meeting to children's needs and wants whether it be playing with them, getting them a snack,and hanging out with them until their parents/guardians were done with court.

New Hartford, New York

-Assisted owner with design projects: delivering furniture and going to the clients house to measure and ask them what they were looking for in their house. -Assessed client needs and developed design solutions: searching and pulling out fabric books to meet what I think they are looking for, and also walking through the show floor explaining what the kind of decoration/furniture is and where they could place it in their home.

Bachelor Of Science (Bs), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: -Cazenovia College Club Tennis Co-Founder 2009-2012 -Actress/Singer/Dancer for Cazenovia College Theater.

Bachelor Of Science (B.S.)