Francesca Smith Email & Phone Number

Henley-on-Thames, GB

Henley-on-Thames, England, United Kingdom

• Founded an independent medico-legal reporting consultancy specialising in administration, marketing, and business development for expert witnesses in personal injury and clinical negligence cases. Includes previous.
• Built a network of highly specialised expert witnesses across fields including orthopaedics, plastic surgery, and radiology.
• Established relationships with many consultant surgeons in different areas such as spinal orthopaedic surgeons regularly receiving instructions for them for medico-legal reporting.
• Developed streamlined operational processes, ensuring high-quality reporting standards and efficient administrative support.
• Managed business development, client relations, and financial oversight.

Henley-on-Thames, England, United Kingdom

• Created and managed a unique mountain-focused lifestyle brand offering high-end services tailored to clients’ needs.
• Developed and implemented marketing strategies and cultivated partnerships to enhance brand presence in the travel and adventure sectors.

Henley-on-Thames, England, United Kingdom

• Provided consultancy services for SMEs, predominantly in the medical, travel and hospitality sectors.
• Advised a digital marketing agency on business development, securing key client meetings and driving sales pipelines.
• Trained business development managers, increasing team efficiency and sales conversion rates.

Henley-on-Thames, England, United Kingdom

• Managed all business development, marketing, and administrative tasks for Mr Paul J Smith, a Consultant Hand, Plastic, and Reconstructive Surgeon.
• Handled over 200 medico-legal instructions annually in the field of personal injury and clinical negligence claims.
• Gained extensive knowledge of medical terminology and procedures, particularly in hand, plastic, and reconstructive surgery, by directly transcribing medical reports and managing client instructions.
• Developed a thorough understanding of medical processes and reporting, contributing to the accuracy and quality of medico-legal documentation.

Henley On Thames + St Martin De Belleville

• Founded and scaled a luxury ski chalet business from one chalet to six, with over 100 beds and a turnover exceeding £1 million.
• Led all aspects of the business, including sales, marketing, recruitment, training, and operations.
• Secured high-profile clients, including celebrity endorsements from Paul Hollywood, Greg Rutherford, Will Young, and others.
• Built a strong brand through innovative marketing and PR strategies, earning regular press coverage in The Times and The Telegraph.
• Maintained a 70% guest retention rate and high staff retention in a competitive industry.
• Developed strategic relationships with suppliers, tour operators, and local partners to deliver a bespoke, high-end experience.

NYC

• Advised on defining Roasting Plant's brand personality, values, and corporate culture, ensuring alignment with the company’s vision and enhancing its market appeal.
• Provided strategic insights for Roasting Plant’s international expansion, delivering valuable local market intelligence to support successful market entry and growth.

London, England, United Kingdom And New York, USA

• Established and built the business development team from the ground up at Text Appeal, driving lead generation, forging strategic relationships, and significantly enhancing the company's market presence.
• Secured high-profile clients such as Deutsche Bank, Nikon, Barclays Wealth, Ferrero, Starbucks, Becks, Jumeirah Hotels, and Pringles, alongside renowned agencies including Red Brick Road, Ogilvy, 180, and Ground Zero.
• Managed all budgets and client forecasting, ensuring accurate financial accountability, with weekly reporting to the CEO on key performance metrics.
• Played a pivotal role in developing and implementing an asset management system, resulting in more efficient, accountable operational processes across the business.
• Successfully launched and developed Text Appeal's NYC office, focusing on business development and overseeing legal frameworks, expanding the company’s presence in the USA.
• Built strong relationships with top-tier international clients, including Sony Global and Four Seasons (USA), through RFIs/RFPs, client meetings, and high-impact presentations.