Francesca Marangoni Email & Phone Number

Trento, It

Leading and optimizing the user services within the ECIU ecosystem, ensuring efficient operations in collaboration with 14 member universities.Continuously monitoring the user experience across the ECIU ecosystem, maintaining a user-centric approach in every interaction.Co-leading training and support efforts for officers using the digital platform. Facilitating peer learning and fostering a culture of continuous improvement and problem-solving.Acting as the key liaison between… Show more Leading and optimizing the user services within the ECIU ecosystem, ensuring efficient operations in collaboration with 14 member universities.Continuously monitoring the user experience across the ECIU ecosystem, maintaining a user-centric approach in every interaction.Co-leading training and support efforts for officers using the digital platform. Facilitating peer learning and fostering a culture of continuous improvement and problem-solving.Acting as the key liaison between digital platform development and the broader organization.Collaborating within the User Experience and Services Work Package, providing strategic advice on user experience, service design, and content strategy, particularly in the context of Continuous Education. Show less

I am the point of contact for the University of Trento for the working group on the User Experience of services within the ECIU project, a consortium of universities from 14 European countries that offers training opportunities and exchange programmes to students, lecturers, researchers and technical-administrative staff.

Trento Area, Italy

I deal with design and content strategy for websites of Programs and student services at the University of Trento.I help people in the organisation to define the objectives and strategy of projects, I carry out research with users on their needs and behaviour (card sorting, contextual interviews, focus groups), I design the information architecture and content of the educational offer and student services.I lead a web editorial board distributed within the Didactics and Student Services… Show more I deal with design and content strategy for websites of Programs and student services at the University of Trento.I help people in the organisation to define the objectives and strategy of projects, I carry out research with users on their needs and behaviour (card sorting, contextual interviews, focus groups), I design the information architecture and content of the educational offer and student services.I lead a web editorial board distributed within the Didactics and Student Services Department, which designs, writes and keeps up-to-date online content aimed at students.I conduct training courses for technical administrative staff on the topics of web writing and user-centred content design and a workshop on Information Architecture for students of HCI programmes. Show less

Trento Area, Italy

Client management and project team leading (designer, visual designer, developers).Design and development of websites, online services and e-commerce solutions for museums, education, tourism and publishing.

Trento

I led the redesign of the information architecture and the development on Drupal 7 of the multi-site system of the Bruno Kessler Foundation (corporate site, sites of research centres and units, service sites): a complex system of site templates (profiles) with structured dynamic content (content types, taxonomies, rules), reusable and interoperable.

Designing the information architecture and UI of catalogues, purchasing processes and checkout for important groups in the e-commerce sector.

Designing contents and tools for blended courses, managing computer based assessment, introducing Learning Objects

Research based learning in the field of e-learning

Trento Area, Italy

writing news, organizing ad editing contents for new website areas, designing materials for online learning

Corso Di Perfezionamento, Metodi E Tecniche Dell'Apprendimento In Rete

Master, Art & Culture Management

Bachelor, Literature

Maturità Scientifica