Freelance Business Consultant
CurrentBusiness ConsultantA) Quinto Andar (Latin American real estate classifieds)Developed growth strategies for Mexico, focusing on agent-assisted and online customer segments.B)Tarjeta Naranja (Fintech subsidiary of Grupo Galicia, Argentina)Led 10 month initiative to enhance market presence and customer acquisition strategies.C) Indefi (French Financial Consulting Firm)Led due diligence for an investment fund on a European digital marketing agency. Analyzed market trends and financial performance to guide strategic decision-making. Additionally, conducted due diligence for a European software solutions provider in the car and health insurance sectors, focusing on marketplaces for crashed cars and prosthetics, as well as second medical opinion services.D) Atento (Latin American customer experience outsourcing)Developed a 12-month turnaround strategy to address revenue decline due to call center automation trends. Shifted Atento’s model from BPO to BTO by expanding services to include UX strategy, automation (chat/voice bots), and strategic manpower solutions.