★ Jacqueline Dávila C. Email & Phone Number

Buenos Aires Province, Argentina

As a Change Management Consultant, I conduct a comprehensive analysis of the company's current state, identifying its strengths and areas for improvement. I then develop a holistic strategy and a detailed, flexible change management plan designed to achieve the desired outcomes within the established timeframe. This plan incorporates lessons learned at each phase to ensure continuous improvement and successful transformation.Delivery Services Outcome:- Bridging the Gap & Strategic Planning: Led a cross-functional team to assess current workflows and identify skill gaps for a new CRM implementation. Developed a change strategy that addressed 89% of resistance points and ensured successful user adoption.- Stakeholder Engagement & Communication Champion: Developed a comprehensive communication plan to keep all stakeholders informed throughout a major ERP system migration. Proactively addressed concerns through town hall meetings and Q&A sessions, achieving over 90% employee buy-in.-Implementation Roadmap & Building Skills & Agility: Collaborated with project managers to create a phased rollout plan for a new digital platform. Designed training programs to equip employees with the necessary skills to utilize the platform effectively, accelerating the knowledge curve by 40%.- Tracking Progress & Measurement & Sustaining Momentum: Established key performance indicators (KPIs) to monitor the success of a new digital learning management system. Regularly reported on progress to stakeholders and implemented adjustments to ensure long-term adoption.Keywords: Coaching Team, Stakeholders engagement, Project cost reduction, Impact management, Organizacional impact, Risk Management

Leading Transformation Through Change Management & Agile Project ManagementAs a Change Management & Agile Project Consultant with a hybrid profile, I leverage diverse tools (including Design Thinking, Customer Experience and Service Design) to guide organizations through complex transformations. My approach blends change management best practices with Agile methodologies (Kanban, Scrum) to ensure successful adoption of new technologies and processes.Key Achievements:Increased user adoption of a new CRM system by 80% within 6 months by developing and implementing a comprehensive change management strategy that included stakeholder engagement, training programs, and clear communication plans.- Led a project that achieved a USD 500,000 reduction in operating costs through the implementation of business process automation (BPA) and robotic process automation (RPA) efficiency initiatives.- Successfully delivered a new CX platform on time and within budget using Agile project management methodologies to ensure efficient execution, minimize risks, and optimize project outcomes.- Empowered teams through tailored training and coaching on Agile methodologies and change management principles, fostering a culture of continuous learning and innovation. Delivered USD 890,000 in business value across two strategic projects.Keywords: Digital Transformation Strategy, Business Process Reengineering, Technology Integration, Digital Adoption, Business Transformation, Project Management Methodologies (Agile, Waterfall), Project Planning & Execution, Risk Management, Budget Management, Project Delivery, Project Scope Management, Change Management Strategy, Stakeholder Management, Communication Management, Training & Development, Cultural Transformation, Adoption Management.

London, United Kingdom

Transforming Procurement for Strategic GrowthAs a Strategic Sourcing Leader, I led a transformative initiative elevating procurement from transactional to strategic partner in driving business growth across the telecommunications industry in five European countries. This effort resulted in a 3-point increase in market share and generated over USD 9 million in value.Sourcing Transformation:- Led global transformation initiatives aligned with value capabilities, achieving $5.9 million in savings.- Assessed market dynamics and crafted sourcing strategies that delivered $2.3 million in benefits.- Maximized 39% of the sourcing strategy within 3 months by outlining actionable options with benefits, risks, and impacts.Project Management & Change Management:- Implemented Kanban to enhance flexibility and ensure alignment with project objectives, consistently delivering high-quality results despite changes in project scope and schedule.- Increased group engagement by 78% through a change network focused on awareness and ownership within a 4-month period.Technology Integration:- Introduced AI technology to mitigate risk and enhance supplier partnerships, yielding $4.3 million in business benefits.Stakeholder Management & Communication:- Collaborated with internal and external stakeholders to successfully drive high-impact initiatives, achieving an 80% success rate.- Crafted compelling content for diverse communication channels, leading to a 20% increase in employee engagement and enhanced awareness of organizational changes.Keywords: Sourcing Transformation, Strategic Procurement, Change Management, Project Management (Agile), Kanban, Negotiation, Cost Management, Risk Management, Stakeholder Management, Communication Management, Team Leadership, Data Analysis, Supplier Management, Business Process Improvement, Artificial Intellengece, Market Share Growth, Value Creation, Employee Engagement

Honduras

I played a key role in collaborating with cross-functional teams to design and implement strategic initiatives focused on a unique value proposition service. This service helped businesses across various industries achieve significant growth by (explain how the service helped businesses).Key Achievements:- Increased adoption of the unique value proposition service by 100% by building stronger technology infrastructure and ensuring delivery of high-quality services. (Quantify impact)- Achieved 96% of objectives and goals by leading negotiation scenarios and coaching COs in negotiations with key partners.- Forged strategic partnerships with Partners World & Business, LATAM Entrepreneurship, and Zulia University- Managed and implemented change management strategies for country projects across several industries and government entrepreneur programs involving over $2.8 million in capital.Keywords: Strategy Development, Strategy Implementation, Business GrowthBusiness Development, Stakeholder Management, Partnership Development, Change Management, Negotiation, Project Management, Unique Value Proposition (UVP) Development/Implementation, Cross-Functional Collaboration, Process Improvement, Measurable Outcomes, Capital Management

Honduras

This project presented challenges due to numerous risks and major failures stemming from a lack of experience and short-sightedness of the project sponsor and stakeholders.In this case, the combination of PM and OCM was crucial in mitigating the risk of project failure. We readjusted the project's risk matrices, defined governance structures, and trained the project manager to shift from a task-oriented role to a leadership role. These efforts reduced the project's risk of loss from 76% to 39%.Project Management Achievements: - Redefined 90% of project management actions, enhancing overall efficiency and effectiveness.- Reduced project budget overrun from USD 230,000 to USD 100,000 by redefining project structure and methodology.Change Management Achievements:- Readiness Assessment & Stakeholder Engagement: Conducted a comprehensive assessment to identify potential challenges and ensure the organization was prepared for the transition.- Stakeholder Management & Communication: Minimized 80% of the risk related to lack of active sponsor participation by defining a clear roadmap and guiding each sponsor in their role and interconnection with others. This approach ensured the achievement of real objectives and positively influenced their subordinates.- Developed and delivered targeted communication materials to keep all informed and engaged.- Resource Management & Transition Planning: Defined the organizational structure and personnel profiles needed to support the new ERP system, ensuring the right people with the appropriate skills were in place.- Training & Reinforcement: Designed and implemented a reinforcement program to ensure long-term adoption. This included coaching stakeholders and creating an impact matrix tailored to specific audiences.Keywords: Strategy, Stakeholder Engagement, Communication Management, Readiness Assessment,ERP Implementation, Training & Development, IT Project Management, Resource Management, Transition Planning

Central America

Spearheaded Change Management for Successful Digital Transformation & ERP Implementation. Led a cross-functional team of 19 stakeholders, 4 sponsors, and 64 multicultural members to navigate a complex digital transformation project with simultaneous ERP implementations.Key Achievements:- Stakeholder Engagement & Ownership: Chaired stakeholder meetings, fostering collaboration and achieving 82% ownership of the transformation roadmap through clear communication and appropriate measures.- Behavior Reinforcement & Impact: Established impact groups and facilitated commitment plans, ensuring 90% reinforcement of desired new behaviors by stakeholders.- Training & Development: Launched a comprehensive training program with instructional excellence principles, resulting in a 56% increase in end-user training program efficiency.- Communication & Change Awareness: Designed an innovative communication model that effectively engaged stakeholders, leaders, and impacted groups, exceeding expectations by expanding change awareness by 45% in just 3 months (compared to a projected 5 months).- Process Optimization & Risk Management: Streamlined a high-cost process through reengineering, achieving a 35% cost reduction.- Facilitated diverse risk management models, minimizing risk exposure by 78% and ensuring alignment with both people and strategic goals.Keywords: Change Management Strategy,Stakeholder Engagement & Ownership, Communication Management, Training & Development, Digital Transformation, ERP Implementation, Process Optimization, Risk ManagementChange Measurement & Evaluation

Honduras

Empowering Students for Success in the Global MarketplaceFor over five years, I passionately delivered engaging and impactful courses in International Business, IT Audit, Operation Systems, and E-commerce at Universidad Tecnológica Centroamericana in Honduras. I fostered a dynamic learning environment that equipped students with the knowledge and skills needed to thrive in the globalized business world.Key Achievements:- Developed innovative teaching methods that improved student comprehension by 100%, as measured by course evaluations and student performance. - Mentored students on complex international business concepts, providing personalized guidance and support to ensure their success.- Implemented practical assessments that went beyond rote memorization, ensuring students could confidently apply their knowledge to real-world scenarios. - Cultivated a collaborative learning environment, fostering critical thinking, communication, and teamwork skills essential for international business careers.Keywords: E-Commerce Education, Global Business Management, International Trade, Cross-Cultural Communication, International MarketingGlobal Supply Chain Management, International Negotiations, Business Law (International), Curriculum Development, Instructional Design, Assessment & Evaluation, Student Engagement, Mentoring, Collaborative Learning, Critical Thinking Skills, Communication Skills and Teamwork Skills

Central America

Pioneered Global Sourcing Transformation as First Central American SeniorSuccessfully led the global sourcing process, achieving a 100% success rate by implementing international best practices. This included:- Building & Leading High-Performing Teams: Fortified global sourcing team capabilities and championed best-in-class sourcing practices.- Strategic Negotiation & Cost Optimization: Developed negotiation strategies that optimized pricing and terms, delivering $2.9 million in savings and a 35% cost reduction.- Flexibility & Target Achievement: Encouraged a flexible approach within the team and with leadership, ensuring both global and regional targets were met.- Data-Driven Process Improvement: Implemented a system with continuous monitoring and benchmarking. This data-driven approach boosted customer satisfaction by 40%.- Operational Efficiency & Cost Management: Successfully rolled out new operational concepts in collaboration with stakeholders and third parties, increasing end-to-end sourcing services by 29%, resulting in over $840,000 in savings within 3 months.Built cost models to understand cost drivers by category, trends, and market forces, informing strategic sourcing decisions.- Supplier Management & Optimization: Increased global sourcing metrics to 96% by stimulating a diversified supplier base aligned with global and regional strategies. This led to a significant reduction in annual operating expenses (OPEX) from 13% to 6.8%, along with improved contract terms.Keywords: Global Sourcing, Procurement, Strategic Sourcing, NegotiationCost Savings, Supplier Management, Team Leadership, Change ManagementProcess Improvement, Data Analysis, Stakeholder Management

Soacat

Developed & Executed High-Impact Procurement StrategiesLeveraged my expertise in strategic thinking and client needs assessment to develop and execute diverse procurement strategies tailored to client risk profiles and opportunities for improvement. This resulted in:- Strategic Leadership & Profit Growth: Increased annual client profit from $700,000 to $1.4 million within two years by mentoring a cross-functional team focused on enhancing sourcing value capabilities.Led the Latam transformation initiative encompassing sourcing, risk management, and contract management, generating an additional $4.9 million in profit over two years through strengthened procurement practices.- Team Development & Empowerment: Achieved a 75% improvement in team sourcing effectiveness by providing targeted training aligned with career plans and succession programs.Supported and empowered teams to ensure efficient issue resolution and escalation within the established network process.Promoted transferable capabilities across multiple complex projects, ensuring team members owned their work (100% ownership).-Cost Reduction & Value Creation: Established team effectiveness plans that reduced operational procurement costs by $340,000.Identified $2.9 million in savings by optimizing business unit transition to a cycle business center model across the value chain.Delivered $7.9 million in value by identifying and executing continuous improvement opportunities and leading change initiatives.Keywords: Keywords: Procurement Strategy, Strategic Sourcing, Risk Management, Contract Management, Team Development, Training & Development, Mentorship, Process Improvement, Cost Savings, Value Creation, Change Management

Latam

Spearheaded Successful Cross-Country Change Management InitiativesLed the evaluation, development, and execution of comprehensive change management strategies for diverse clients across Latin America, enabling cultural and business transformation.Key Achievements:- Revenue Growth & Transformation: Orchestrated a Salesforce transformation strategy for a Latin American, leading to a $1.2 million revenue increase within 8 months.-Change Management Expertise: Successfully implemented change management strategies across Latam, impacting 1,200 employees and 2 partners, achieving a 90% success rate.Mitigated potential people-side risks by 93% through proactive plans addressing concerns and resistance.- Project Management & Risk Reduction: Partnered with CEOs to translate corporate strategies into project plans, ensuring on-time, high-quality, and budget-compliant delivery.Reduced project risks from 56% to 11% by effectively managing diverse impacts across business units.- Communication & Adoption: Designed bi-directional communication plans, reducing the adoption curve for change initiatives by 40%.Increased plan effectiveness by 34% through overseeing, monitoring, and adjusting transformation projects.-Leadership & Capability Transfer: Achieved an 83% success rate in transferring essential skills through revamped leadership development programs.Empowered teams by fostering transferable capabilities for complex projects, ensuring 100% ownership of their work.- Client Readiness & Negotiation: Evaluated future client readiness (culture, process, and strategy) to formulate appropriate project strategies.Negotiated with sponsors, securing strategic changes that saved $230,000 in project expenses.Keywords:Organizational Change Management (OCM), Cultural Transformation,Business Transformation, Stakeholder ManagementCommunication Management, Training & Development, Leadership Development, Client Readiness Assessment

Latin America

Successfully Managed Diverse IT & Business Projects Across Multiple CountriesLed and delivered complex IT and business projects across various countries, ensuring successful outcomes through effective project management strategies.Key Achievements:- Project Planning & Documentation: Developed and maintained comprehensive project documentation (e.g., project charters, user stories, sprint backlogs) to enhance transparency and accountability. - Project Management Methodology: Implemented a (Agile, Waterfall, PMBOK, Critical Path Method, CCPM,Lean, Six Sigma) resulting in an 89% increase in collaboration and communication among stakeholders, ultimately leading to successful project outcomes.- Stakeholder Management: Orchestrated project strategy across services, ensuring alignment with all stakeholder needs- Risk Management: Eliminated 86% of project issues through proactive management and weekly meetings with diverse team leaders.Evaluated detailed information with project members to define scope, budget, timelines, KPIs, plans, and risk matrices across large, multi-country business projects.- Customer Focus: Designed a customer strategy that increased business customer service performance, generating $2.3 million in benefits.Utilized data analysis with KPIs and business intelligence to achieve a 30% reduction in response times and a 20% increase in customer satisfaction.Keywords: Project Management, IT Project Management, Business Project Management, Agile Methodology, Waterfall Methodology, Stakeholder Management, Communication Management, Risk Management, Issue Resolution,Team Leadership, Collaboration, Business Process ImprovementData Analysis, Customer Service, Customer Experience

Msc In Business Adminitration With A Major In Finance, Business/Managerial Economics, Msc

Activities and Societies: Professional manager team work

Certificate Procurement Methodology, Purchasing, Procurement/Acquisitions And Contracts Management, Certification

Activities and Societies: Asociate Academy of Business StrategyCurrently, Designing, developing, implementing and testing own procurement.

Bachelor'S Degree In Computer Science, Information Technology, Ingineer

Activities and Societies: Debate team