Key Account Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Francesco Devivo Email & Phone Number
Key Account Manager
at
Retail Assist
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Key Account Manager
Location
Nottingham, England, United Kingdom
Company size
Who is Francesco Devivo? Overview
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Quick answer
Francesco Devivo is listed as Key Account Manager at Retail Assist, a with 226 employees, based in Nottingham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Francesco Devivo.
Francesco Devivo previously worked as Incident Manager at Retail Assist and Incident Manager at Littlefish (Uk) Ltd. Francesco Devivo studied at Wheldon School And Sports Colleage Sixth Form.
Company email context
Email format at Retail Assist
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Retail Assist
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Profile bio
About Francesco Devivo
I have worked in the IT sector for a number of years where I have developed many of my skills. I am loyal and hard working, During my time working I have completed qualifications such as NCFE Level 2 in Principles of Team Leader and also completed ITIL Foundation Level 4. I have been involved in many roles during my time within IT to gain experience in different departments and to get to know how the company works. I am experienced in Critical Incident Management and also Team Leadership. I am also experienced in 1st and 2nd line roles where I started off which helped me develop my knowledge. I always complete any tasks given to me to a high standard and not afraid of change or being open to challenge where I believe is necessary.
Listed skills include Incident Management, Team Leadership, Troubleshooting, Itil Certified, and 22 others.
Current workplace
Francesco Devivo's current company
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Retail Assist
11 roles
Francesco Devivo work experience
A career timeline built from the work history available for this profile.
Incident Manager
May 2022 - Sep 2024
Incident Manager
Jun 2020 - May 2022
Service Management Analyst
Oct 2019 - May 2020
Retail Service Desk Team Leader
Key Duties:· Manage performance of a team of 12 and ensure they are meeting expected targets that the company has set.· Communicate with the team via regular 1-2-1 sessions.· Plan Holidays and Amend schedules on a daily basis.· Ensure people records are up to date.· Monitor availability for calls on a daily basis.· Implement and record front end messages during mass service outages.· Call volume and incident reporting.
Jun 2019 - Oct 2019
Retail Service Coordinator
Key Duties:· Dealing with Escalations and provide regular updates to different levels of the business· Communicate with stakeholders to maintain a high level of customer service· Deal with small projects that impact the desk and ensure these are delivered without impact.· Provide updates for Start/End of day via Fit for Trade report· Escalate into key stakeholders & Hold them to account· Discover improvements for service· Attend service reviews with Key Stakeholders· Manage the service desk whilst Team Leaders are away
Nov 2017 - Jun 2019
Support Office Service Coordinator
Key Duties:· Dealing with Escalations and provide regular updates to different levels of the business· Communicate with stakeholders to maintain a high level of customer service· Deal with small projects that impact the desk and ensure these are delivered without impact.· Provide updates for Start/End of day via Fit for Trade report· Escalate into key stakeholders & Hold them to account· Discover improvements for service· Attend service reviews with Key Stakeholders· Manage the service desk whilst Team Leaders are away
Mar 2015 - Nov 2017
Critical Management Second Line Analayst
Key Duties:· Communicate with stakeholders to maintain a high level of customer service· Provide updates for Start/End of day via Start/End of day meetings· Provide communication to different levels within the business via Service Bulletins/ Sev 0 and Sev 1 texts.· Escalate into key stakeholders· Provide updates to stores/colleagues· Report and gather root cause analysis for all severity 1 calls.
Jul 2014 - Mar 2015
Retail Technical Analyst (3 Month Secondment)
Key Duties:· Dealing with Escalations and provide regular updates to different levels of the business· Communicate with stakeholders to maintain a high level of customer service· Provide updates for Start/End of day via Fit for Trade report· Escalate into key stakeholders· Discover improvements for service
Apr 2014 - Jul 2014
Retail Second Line Analyst
Key Duties:· Troubleshooting problems· Maintain high level of customer service· Responsibility of incidents ensuring they are updated regularly· Using work specific software to log incidents & resolve issues· Communicate with stakeholders to maintain a high level of customer service· Provide support for colleagues/stores
Aug 2012 - Mar 2014
Retail First Line Analyst
Key Duties: · Working within a team· Troubleshooting problems· Advising customers· Taking responsibility· Logging calls and making sure they are dealt with· Using work specific software to ensure call quality· Communicate with stakeholders to maintain a high level of customer service
Apr 2010 - May 2011
Team & coworkers
Colleagues at Retail Assist
Other employees you can reach at retail-assist.co.uk. View company contacts for 226 employees →
PV
Peter Vincent
Colleague at Retail AssistGreater Reading Area, United Kingdom
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BS
Bill Seib
Colleague at Retail AssistPacific Grove, California, United States
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AS
Ashley Smith
Colleague at Retail AssistNorfolk, Virginia, United States
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AB
Aiden Baker
Colleague at Retail AssistGreater Derby Area, United Kingdom
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SM
Sofia Montanino
Colleague at Retail AssistItaly
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AF
Agata Fijak
Colleague at Retail AssistBielsko-Biała, Śląskie, Poland
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NS
Niall Sweeney
Colleague at Retail AssistGreater Coventry Area, United Kingdom
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JJ
Jodie Jarvis
Colleague at Retail AssistWest Midlands, England, United Kingdom
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PF
Peter Franks
Colleague at Retail AssistYork, England, United Kingdom
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SW
Stephanie Webb
Colleague at Retail AssistNottinghamshire, England, United Kingdom
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Peter Vincent
Colleague at Retail AssistGreater Reading Area, United Kingdom
View →
BS
Bill Seib
Colleague at Retail AssistPacific Grove, California, United States
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AS
Ashley Smith
Colleague at Retail AssistNorfolk, Virginia, United States
View →
AB
Aiden Baker
Colleague at Retail AssistGreater Derby Area, United Kingdom
View →
SM
Sofia Montanino
Colleague at Retail AssistItaly
View →
AF
Agata Fijak
Colleague at Retail AssistBielsko-Biała, Śląskie, Poland
View →
NS
Niall Sweeney
Colleague at Retail AssistGreater Coventry Area, United Kingdom
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JJ
Jodie Jarvis
Colleague at Retail AssistWest Midlands, England, United Kingdom
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PF
Peter Franks
Colleague at Retail AssistYork, England, United Kingdom
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SW
Stephanie Webb
Colleague at Retail AssistNottinghamshire, England, United Kingdom
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2 education records
Francesco Devivo education
Education record
Wheldon School And Sports Colleage Sixth Form
English Language
Wheldon School And Sports College
FAQ
Frequently asked questions about Francesco Devivo
Quick answers generated from the profile data available on this page.
What company does Francesco Devivo work for?
Francesco Devivo works for Retail Assist.
What is Francesco Devivo's role at Retail Assist?
Francesco Devivo is listed as Key Account Manager at Retail Assist.
Where is Francesco Devivo based?
Francesco Devivo is based in Nottingham, England, United Kingdom while working with Retail Assist.
What companies has Francesco Devivo worked for?
Francesco Devivo has worked for Retail Assist, Littlefish (Uk) Ltd, Walgreens Boots Alliance, and Boots Uk.
Who are Francesco Devivo's colleagues at Retail Assist?
Francesco Devivo's colleagues at Retail Assist include Peter Vincent, Bill Seib, Ashley Smith, Aiden Baker, and Sofia Montanino.
How can I contact Francesco Devivo?
You can use AeroLeads to view verified contact signals for Francesco Devivo at Retail Assist, including work email, phone, and LinkedIn data when available.
What schools did Francesco Devivo attend?
Francesco Devivo studied at Wheldon School And Sports Colleage Sixth Form.
What skills is Francesco Devivo known for?
Francesco Devivo is listed with skills including Incident Management, Team Leadership, Troubleshooting, Itil Certified, Education, Telecommunications, It Service Management, and Project Management.
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