Francesco Bottan Email & Phone Number

Santa Croce Mare, Friuli Venezia Giulia, Italy

Trieste

As 1st Line Operations Manager at u-blox, my focus is on the operational side of the Service Desk, serving over 1,500 global users across APAC, EMEA, and America. My key responsibilities include:Providing operational leadership for first-line IT support, ensuring efficient resolution of IT issues for a global user base.Assisting technicians in resolving.

Trieste, Friuli-Venezia Giulia, Italia

As part of a global IT team, I represent the initial point of contact for all IT-related inquiries at u-blox, a leading semiconductor company located in Sgonico, near Trieste, which serves over 200 R&D professionals. My role involves:Managing the global incident and request queue, ensuring timely and effective resolutions.Collaborating on IT communication.

Trieste, Italia

Hardware/Software 2nd and 3rd line supportIMAC ServicesSite IT Operations/Administration/Support ServicesRemote ManagementService ImprovementsComplaint/Escalation/Problem ManagementCustomer Satisfaction MonitoringMetrics and Management Information Reporting

Trieste, Italia

Participated in various teams at Fincantieri, focusing on enhancing IT operations and support. Contributions included:Being part of a 10-person team for end-user mobile management, handling configuration, delivery, and troubleshooting of enterprise devices.Assisting in a 5-person help desk dedicated to IT support for executives and VIPs.Providing IT.

IT Support with specific focus on clients in the North-East and North-West Italy with duties and responsibilities of:Team leader with rollout HW/SW on 230 CAD position;2nd level Help Desk managing over 800 end-users with on-site and live support in the north Italy;Developing internal training programs and training of new technical resources for the on-site.

Torino, Italia

Help Desk 2nd Level and IT support, responsible for:o On-site and live IT support for over 750 end-users in the naval industry;o Creating and managing software installation customised for specific administration requirements;o Developing problem solution strategies on casual bases to solve unknown errors;o Customer service with on-site and after.

Trieste, Italia

Service Manager for the N-E area of about 50 stores in the provinces of Trieste and GoriziaPrimary point of contact with customers developing problem-solving strategiesCustomer service 24/7, 365/yearResponsible for creation of maintenance schedules for over 150 devices (slot machines, access points, laptops, desktops, other network devices)Time management.

Liverpool, Regno Unito

IT support for the Italian branch of the company:Help Desk 1st Level with phone or remote desktop support throughout ItalyCustomer service with installation support of new H&S, including step-by-step support and configuration of new terminals, laptop, desktop or other network related devicesManaging and updating international schedules with information of.

Diploma Of Post-Secondary Level In Naval Construction, Naval Architecture And Marine Engineering

Naval design procedures, hand and spreadsheet design, ship theory, mechanics, electrical engineering, naval English, seamanship.

Engineering/Industrial Management

Management engineering is a branch of engineering that studies, with a quantitative and qualitative approach, the organizational.