Francesco Cinti Email & Phone Number

Copenhagen, Denmark

I have recently joined the Global Customer Support Team in Copenhagen as a Business Support Agent. In this role, I manage and support both consumer and business clients, with a primary focus on the Italian market, as well as the UK and US markets.I am dedicated to ensuring an excellent customer experience by resolving technical issues and optimizing interactions to ensure that each client derives maximum value from Trustpilot’s solutions. My previous experience, combined with my… Show more I have recently joined the Global Customer Support Team in Copenhagen as a Business Support Agent. In this role, I manage and support both consumer and business clients, with a primary focus on the Italian market, as well as the UK and US markets.I am dedicated to ensuring an excellent customer experience by resolving technical issues and optimizing interactions to ensure that each client derives maximum value from Trustpilot’s solutions. My previous experience, combined with my language skills, enables me to effectively navigate the diverse needs of international markets, contributing to reinforcing Trustpilot’s reputation as a leader in building trust between consumers and businesses. Show less

Ancona, Marche, Italy

As the Operational Marketing Manager, I took care of the development and execution of marketing strategies across the six Italian corporate hotels. My responsibilities extended beyond the mere office routine, involving direct collaboration with hotel managers, event planners, partners, and local reporters—especially during special occasions like in-house art exhibitions, private team-building events, and company meetings.The true challenge laid in adapting company-designed marketing… Show more As the Operational Marketing Manager, I took care of the development and execution of marketing strategies across the six Italian corporate hotels. My responsibilities extended beyond the mere office routine, involving direct collaboration with hotel managers, event planners, partners, and local reporters—especially during special occasions like in-house art exhibitions, private team-building events, and company meetings.The true challenge laid in adapting company-designed marketing strategies to suit the unique features of each hotel. These properties possessed distinct traits, carefully integrated within the unique essence of their individual territory. My role demanded a delicate balance between strategy and localization in order to ensure our brand resonated authentically with guests across Italy. Show less

Ancona, Marche, Italy

As the Enterprise Customer Service Team prepared to expand, my second Team Leader, Francesca, dedicated time to train and equip me with valuable skills. These skills enabled me to support her in organizing, supervising, and coordinating the Team's daily activities.While the initial phase presented challenges, I gradually developed a heightened awareness of potential misunderstandings among Team Members. Additionally, I learned effective ways to provide constructive feedback, fostering a… Show more As the Enterprise Customer Service Team prepared to expand, my second Team Leader, Francesca, dedicated time to train and equip me with valuable skills. These skills enabled me to support her in organizing, supervising, and coordinating the Team's daily activities.While the initial phase presented challenges, I gradually developed a heightened awareness of potential misunderstandings among Team Members. Additionally, I learned effective ways to provide constructive feedback, fostering a positive attitude toward Customers' needs.Proactive communication with Team Members allowed me to analyze and address key issues related to Customer interactions and complaints. Consequently, my Team Leader and I collaborated on revising and enhancing the company Knowledge Base. Our goal was to simplify processes, ensuring efficient Customer Service while alleviating stress for each Member of the Team. Show less

I began my journey as a data-entry agent, carefully handling various tasks concerning contracts and service agreements. However, my soft skills caught the Team Leader’s attention, recognizing my ability to connect with customers, so they offered me to join the Consumer Customer Service.Subsequently, after a rigorous three-month training, I had the opportunity to expand my expertise with regard to data center and trust services solutions. The Team Leader hence transitioned me to the… Show more I began my journey as a data-entry agent, carefully handling various tasks concerning contracts and service agreements. However, my soft skills caught the Team Leader’s attention, recognizing my ability to connect with customers, so they offered me to join the Consumer Customer Service.Subsequently, after a rigorous three-month training, I had the opportunity to expand my expertise with regard to data center and trust services solutions. The Team Leader hence transitioned me to the Enterprise Customer Service team, where I tackled complex inquiries and resolved issues both for private companies and Italian Government Authorities. My focus? Honesty, effective support and clear communication with customers, especially when they were dealing with major systems failures. Show less

Diploma, Sales & Marketing Management

The course is focused on several key areas, starting with persuasion, negotiation and customer relationship strategies, since every.

Master'S Degree, Modern Languages For International Cooperation And Communication (Lm38), 109/110

Translation And Interpreting

International Mobility Programme

Activities and Societies: Communication for business; managing people and organisations; managing information systems; digital and social.

Intensive Course, Spanish, Level C1

Intensive course focused on the consolidation of language skills for professional use

Bachelor'S Degree, Science Of Language Mediation (En-Es-Ru), 107/110

Electronic And Electrotechnical Technician, 72/100

Activities and Societies: Courses: English4U; School & Company; Learn how to be Entrepreneur