Benjamin Blixt Email & Phone Number

København, Hovedstaden, Danmark

Investigating fradulent behavior and misconduct on Trustpilot platform

As a Process Manager in Banedanmark I'm responsible for facilitating the organisation in the following activitiesProject Planning:- Investigations and risk assessments through problem solving activities; causal analysis, scope analysis, assisting in 'A3 Technique' for problem solving- Action plans - Implementation of activities on action plan- Evaluation and follow upProces Management:- Developing processes and workflows through Flow Diagrams, focus on: resources; degree of management and interfaces between processes- Implementation of processesMeetings:- FacilitatorCoordinator between stakeholders:- Communication with the Danish Transport Authority (External communication)- Communication with project managers and line managers (Internal communication) Courses completed:Risk assessment: M_o_R - Management of Risks (At Peak Consulting Group) - Three day course, exam passed september 29, 2021Certified in Quality Management Systems (ISO 9001 Certified) - Auditor Course AU200 (At FORCE Technology) - Thee day course, exam passed august 26, 2021- Lead Auditor Course Q300 (At FORCE Technology) Three day course, exam passed october 7, 2021

Pilestræde, Københavnsområdet, Danmark

Process development - Creating internal processes through SOPs to support the alignment of employees' work routines.Fraud investigation and data analysis- Combatting scam spam, fabricated reviews and misuse of the Trustpilot platform, brand and IPR (achieved through investigations and analysis of data points, behavioral analysis and whistleblowing notifications. Auditing (internal) / Quality checks- Call audits / listening to sales reps' conversations (ensuring highest-quality of work by assessing any potential risks and providing feedback to Governance on the individual's performance and alignment with company work ethics, values and internal guidelines.Compliance / Ensuring compliant behavior - Safeguarding the Trustpilot review platform by enforcing company guidelines and ensuring users and companies follow these. Building and maintaining relationships- Hot desking with the teams: New Bizz and Retention (I help to create a stronger bond between different departments through mentoring and awareness, with the aim of providing better insights and greater acceptance of quality and compliance measures. Educating and mentoring of Trustpilot employees through presentations- Departmental introductions for new hires (Providing new hires with a basic understanding of Compliance and Enforcement operations.- In depth training of Support (Providing support team with a more in depth understanding of compliance operations.

Denmark

Kalvebod Brygge

• Compliance inden for bank (AML-fokus ved overvågenhed med mistænkelige transaktioner mellem konti, og sikring af den fornødne kundedokumentation)• Afdækning af kunders behov inden for bank og realkredit• Presales, kreere leads til salg

• Kommunikationsled• Seviceminded overfor kunder - Opfyldelse af specifikke kundebehov

Lyngby, Og København V

• Lukkeansvarlig• Oplæring af personale• Tæt kontakt til kunder både i butikken og over telefon• Tæt kontakt med firmaets ledelse – Input og ideer til butikkens fremdrift

Cand.Ling.Merc., Intercultural Marketing, Icm

Europæisk Business, (Engelsk)

Som nyuddannet bachelor i Europæisk business er jeg blevet ekspert indenfor en lang række kommunikations- og organisationsteorier..