Employed in QVC Italy as Application Developer in the Europe CFS (Customer Fulfillment Services) area, reporting directly to the European Application Support Manager. Supported users on Siebel CRM application and custom applications, developing data correction softwares and reports. Functional and technical analysis, along with counseling to the end users in defining functional Change Requests. As unique member of the team on site in Italy, acted as Single Point of Contact for the QVC Call… Show more Employed in QVC Italy as Application Developer in the Europe CFS (Customer Fulfillment Services) area, reporting directly to the European Application Support Manager. Supported users on Siebel CRM application and custom applications, developing data correction softwares and reports. Functional and technical analysis, along with counseling to the end users in defining functional Change Requests. As unique member of the team on site in Italy, acted as Single Point of Contact for the QVC Call Center users (800 active users) and Italy Senior Management. Responsible for coordinating international teams across Europe to solve complex production issues. Incident and problem management as per ITIL Best Practice. Show less

Employed in QVC Italy as System Engineer – Retail Systems for Siebel CRM Application. Functional and Technical counseling to the test teams and end users. Responsible for the formal acceptance of the Technical Design and the Data Migration Project for QVC Italy in the context of the international CRM Project. Actively cooperating with the German Branch of QVC where the project was hosted. Gained functional notions of Account Receivables, Product and Broadcasting Management, Logistics.

Employed in Atlantic Technologies as CRM Consultant for Siebel CRM and SalesForce.com. Development, technical configuration, application administration. Software and integration engineering, functional and technical analysis in the areas of Life Science, Financial Services, Chemicals, Marketing Sales Force Automation and Call Center.