Digital Operations Manager
CurrentKey Responsibilities:• Manage and coordinate risk obligations, channel faults and team processes and procedures to ensure the seamless delivery of digital initiatives. This includes digital processes, traffic management, enhancements, scheduling and relevant sign-offs.• Manage inter-departmental project obligations, including digital scope, stakeholder management, resource allocation and deliverable• End-to-end management of assigned distinct digital initiatives that align to… Show more Key Responsibilities:• Manage and coordinate risk obligations, channel faults and team processes and procedures to ensure the seamless delivery of digital initiatives. This includes digital processes, traffic management, enhancements, scheduling and relevant sign-offs.• Manage inter-departmental project obligations, including digital scope, stakeholder management, resource allocation and deliverable• End-to-end management of assigned distinct digital initiatives that align to ING DIRECT's roadmap and objectives• Manage customer, channel and performance reporting and information systems for the Digital team• Assist in the development the roadmap for ING DIRECT websites, mobile sites/apps, and other external facing websites Show less