Winnie Chow Email & Phone Number

Australia

Australia

Responsible for providing effective third party risk and vendor management to ensure that the business meets its strategy, operational, business and regulatory requirements in order to mitigate any regulatory breaches, civil or monetary penalties and to avoid any damage to shareholder value and organisational reputation. In additional to this, I am also driving for excellent business performance through effective management of vendor Service Level Agreement, operational efficiency and contract/ costings review.

Sydney, New South Wales, Australia

- Being the credit card rewards and loyalty programme owner and maintained partnerships with external rewards vendors to drive both customer values and spend portfolio growth.- Successfully implement Digital Gift Card Rewards project in 2020,resulting in significant improvement of processing time from 28 business days to 24 hours, customer experience and also estimated $AUD100K savings.

Sydney, New South Wales, Australia

- Received"88.89%-Effective"score for Overall Branch Operation Control Effectiveness in 2019- Hosted Financial Crime Risk framework trainings and ensure the policy and culture are embedded among the team and being selected to participate career adventure in Financial Crime Risk teams including Advisory, Sanctions, Anti-Bribery & Corruption, AML/ CTF, Fraud etc - Being nominated as HSBC Hero in 2018 due to the extra time and effort taken to assist the business to refine threshold transaction reporting (TTR) process and ensure the bank meet the regulatory requirement

Taipei, Taiwan

- Delivered key Financial Crime Risk initiatives and projects including Risk Assessment Management (RAM), Risk and Control Assessment (RCA), EDD/ CDD journey for high risk customers- Acted as the Client Selection Secretariat (CSS) for Client Selection and Exit Management (CSEM) Committee customers, Group Suspicious Activity Report system

Taipei, Taiwan

- Streamlined sales and operation processes to achieve operational efficiency and effectiveness, including implementation of “Smart Form” initiative on public website.- Worked with key stakeholders including Customer Experience team to prioritise local and regional initiatives for customer experience optimisation across all channels. - MI data collection and reporting for various regional projects and initiatives

Sydney, New South Wales, Australia

- Leaded a team of eleven staff members at Haymarket branch- All my direct reports achieved more than 80% YTD referral and sales targets in 2011

Taipei, Taiwan

• Prepared and reviewed the project-related documentation including Term of References, UserRequirements, Minor Change Request, test scripts etc.• Performed process mapping and analysis for process improvement and re-engineering • Facilitated training for RBWM staff and prepare training material and related PIMs.

Master Of Commerce, Business/Commerce, General, Credit

Bachelor Of Commerce - Bcom, Business/Commerce, General, Credit