Franchesca Vaca Email & Phone Number

NON DOT Donor Caller: Inbound calls to assist clients and donors with questions and concerns pertaining to a screen and results,Outbound calls to inform a donor that needs to comply with a medical officer in regards to results. Verifies Rx information through a pharmacy database of prescribed medications, Missing numbers and client account information updated as needed Monitored Pembrooke’s On Review list until fully merged with eScreen. Monitored Walgreen account for calls and special protocols Training new agents on eMRO protocols including POH MRO notes link, special protocols and DOT regulations DOT Donor Caller: Outbound calls to inform a donor that needs to comply with a medical officer. Informing DERS of positive results and 10 day holds, Making sure DNR and DER are aware of DOT regulations and complying. Filling out FAA and State Report Forms. DOT admin duties: contacting clinics for COC’s, checking lab websites for lab reports and attaching if available, filing of original COC’s, pulling COC’s at the MRO’s request.