Yunjung Choi Email & Phone Number

Carson, California, United States

Carson, California, United States

• Demonstrated proficiency in executing requests and offering end-to-end support for both B2B and B2C businesses.
• Engaged in business research by analyzing current processes in order to recommend process enhancements and contribute to business process optimization.
• Crafted detailed user journeys with end-to-end business processes for new enhancements and functionalities, ensuring a clear roadmap for implementation.
• Fostered and maintained robust relationships with key business stakeholders to encourage communication and collaboration.
• Collaborated closely with stakeholders to gain in-depth understanding of their business requirements, offering support and recommendations aligned with industry best practices.
• Arranged seamless collaboration between developers, UX designers, analytics experts, and quality assurance team members to design, build, test, and successfully execute new projects.

United States

• Effectively oversaw and maintained the Item Master for data accuracy and integrity.
• Spearheaded the development of collections and catalogs by implementing a strategic approach to enhance product presentation and customer engagement.
• Applied data management techniques such as categorization, to optimize data organization.
• Conducted pricing analysis, leading to the development of pricing strategies and alignment with industry standards.
• Carried out precise and thorough physical cycle counts to maintain inventory accuracy and integrity.
• Demonstrated proficiency in configuring and maintaining the Shopify platform and various add-on applications.

2741 Seminole Ave, South Gate, CA 90280

• Supported, configured, and consistently maintained the Retail Pro POS system, providing seamless functionality for both retail store and corporate operations.
• Exceeded expectations by consistently meeting Service Level Agreements for priority tickets across Retail Stores, Procure to Pay, and Credit and Collection users within Retail Pro POS and Oracle JD Edwards ERP systems.
• Played a pivotal role in developing, implementing, and managing integrations between Oracle JD Edwards (JDE) and SnapPay for the Credit and Collections department to streamline the business process.
• Managed the Procure-to-Pay processes within Oracle JD Edwards (JDE) for Employee Self Service and Requisition Self Service for a transparent and efficient workflow that met organizational needs.

2741 Seminole Ave, South Gate CA, 90280

• Managed the Help Desk software, overseeing the assignment of 300+ tickets weekly to support agents.
• Ensured efficient and timely resolution of technical tickets by prioritizing and closely working with support agents.
• Consistently met and exceeded Service Level Agreements by prioritizing and addressing tickets, resulting in a high level of customer satisfaction.
• Demonstrated in resolving Tier 1 issues for corporate users and retail store associates, serving as a reliable point of contact for technical support.
• Played a pivotal role in the design and successful implementation of a procure-to-pay non-stock purchasing process within the Oracle JD Edwards ERP system, enhancing the organization's visibility, efficiency and.
• Empowered 200+ users across more than 10 departments by providing supporting documentation, training guides and group trainings.

217 N. Western Ave, Los Angeles CA, 90004

• Welcomed and provided assistance to over 160 daily arriving clients, ensuring their seamless transition to designated service stations.
• Demonstrated proficiency in maintaining and organizing the front reception area, creating a lasting first impression.
• Conducted in-depth consultations with new clients to determine their unique preferences for personalized introductions to stylists.
• Educated clients about our range of salon products and services to help with their understanding and decisions.
• Developed client relationships through consistent communication and a commitment to delivering exceptional customer service.
• Managed the resolution of client complaints, swiftly addressing issues related to products or services, ensuring their satisfaction.