Francheska Diaz Email & Phone Number

St Petersburg, Florida, United States

• Presently functions as a Rating Veteran Service Representative (RSVR) as part of the Intake Processing Center and/or within special missions as dictated by the Veterans Service Center.Key Contributions, Highlights, &.
• ​Primarily serves as a decision-maker for claims that involve rating decisions.
• ​Proactively researches, investigates, and determines service-connection, disability percentage, permanent or total disability, entitlement to compensation/pension/vocational training/medical and dental.
• ​Analyzes initial allegations and conditions claimed and investigative evidence required and the necessity for any collateral support prior to developing a final decision.
• ​Accurately and efficiently analyzes claim evidence, determining if diseases and/or injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment.
• ​Proficiently reviews and determines if a need for examination/re-examination is necessary to complete the claim process.

St Petersburg, Florida, United States

• Presently functions as a Rating Veteran Service Representative (RSVR) as part of the Intake Processing Center and/or within special missions as dictated by the Veterans Service Center.Key Contributions, Highlights, &.
• ​Primarily serves as a decision-maker for claims that involve rating decisions.
• ​Proactively researches, investigates, and determines service-connection, disability percentage, permanent or total disability, entitlement to compensation/pension/vocational training/medical and dental.
• ​Analyzes initial allegations and conditions claimed and investigative evidence required and the necessity for any collateral support prior to developing a final decision.
• ​Accurately and efficiently analyzes claim evidence, determining if diseases and/or injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment.
• ​Proficiently reviews and determines if a need for examination/re-examination is necessary to complete the claim process.

San Juan, Puerto Rico

• Focused on making determinations on the eligibility for benefit opportunities. Maintained confidentiality and personable demeanor while inquiring about military service adequacy, medical evidence, and evaluation of.
• ​Demonstrated proficiency in ensuring claims' records contain adequate audit trails and supporting documentation justification; facilitated error-free processing.
• ​Proactively requested examinations, re-examinations, or expert opinions, in evaluating disabilities that resulted from diseases or injuries.
• ​Following attainment of information, reviewed claim cases and ensured all issues are properly addressed; applied and interpreted VA laws, including: veterans’ case law, existing statutes and procedures, precedent.
• ​Applied exceptional interpersonal communication and interagency collaboration skills by providing prompt and accurate customer service to veterans, representatives, and advocates. Conducted interviews via phone or.
• ​Utilized various software and applications, such as electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.

Killeen/Temple, Texas Area

• Supervised the planning and execution by coordinating resources to accomplish the organization’s objective.
• Monitored a staff of six personnel required for accomplishing immediate and future objectives
• Selected above coworkers to certify and qualify 15 personnel on data managing and safety procedures improving the department readiness by %30
• Created a standard operating procedure for data managing and safety guidance that was used across the 48 personnel organization
• Managed $1.5M+ in classified equipment vital to national security and the organization
• Managed and tracked orders production and suspense; increasing productivity and suspense racking by more than 60% and resulting in over a 20% increase in operations execution lead-time

South Korea

• Coordinated, directed, and managed pioneer female integration program.
• Motivated female’s integration in various organizations by being the first female to qualify on data processing and safety procedures
• Led a partnership program with the Republic of Korea Field Artillery School; successfully raised the school’s quota by 20%

Bayamon, Puerto Rico

• Provided assistant and counseling to a-risk juvenile population. Assessed the needs of the clients and their families, where appropriate, linked them to opportunities and resources that helped them meet their.
• Analyzed an average of three cases a day of criminal's psychological tendencies and past
• Developed an individual treatment plan for 50-60 probationers on my caseload; focused on locating educational opportunities, and assisted with acquiring job skills to facilitate their transition back into society
• Completed case files in a timely manner as per state issued requirements and applicable guidelines. Maintained a data record of 100 confidential case records
• Develop work schedules and issue weekly case progress summaries

Puerto Rico

• Developed and maintained client product databases, spreadsheets and related management reports for budget development, invoicing and administration.
• Expedited approvals for payments through the program offices
• Maintained high levels of customer service while managing each applicant's and support staff's expectations
• Maintained knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines
• Developed training materials for a productivity reporting tool that was implemented in the company and increased the productivity by 30%

Barranquitas, Puerto Rico

• Developed sales and marketing strategies: performed research target markets, created promotions of interest, and showcased products online while improving marketing and supervising a team.
• Trained and led a 12 person team on sale processes and initiatives
• Develop financial strategies, manage, and implement changes in the software for a company selling over $20K daily and $10M per year
• Scheduled all work shifts; ensured employee coverage of all grocery sections to maintain operations for a 24 hour work period
• Assisted in reviewing company budgets and financial information, and drafted weekly sales reports. Used Excel spreadsheets to track customers, make invoices, and employee schedules
• Met sales objectives of over $1M in revenues, achieved perfect attendance, sold an average of $500K in products per day, and increased customer base and company profit by 30%

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Arts - Ba, Criminal Justice/Forensic Psychology