Francheska Diaz Email & Phone Number

St Petersburg, Florida, United States

Presently functions as a Rating Veteran Service Representative (RSVR) as part of the Intake Processing Center and/or within special missions as dictated by the Veterans Service Center.Key Contributions, Highlights, & Achievements:•​Primarily serves as a decision-maker for claims that involve rating decisions.•​Proactively researches, investigates, and determines service-connection, disability percentage, permanent or total disability, entitlement to compensation/pension/vocational training/medical and dental treatment/automobiles/other conveyances/insurance/specially adapted housing/dependent education allowance/additional ancillary benefits.•​Analyzes initial allegations and conditions claimed and investigative evidence required and the necessity for any collateral support prior to developing a final decision.•​Accurately and efficiently analyzes claim evidence, determining if diseases and/or injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and/or related employment and compensation benefits.•​Proficiently reviews and determines if a need for examination/re-examination is necessary to complete the claim process.•​Following extensive investigative review and analysis, determines permanent incapacity and/or competency of Veterans and their dependents.•​Utilizes VA Schedule for Rating Disabilities (i.e., Rating Schedule) and prepares rating decisions that inform Veterans Service Representative and/or claimant of the respective decision, reasoning, and basis.•​Applies exceptional interpersonal communication and collaboration skills when communicating and interacting with Veterans and their representatives/advocates.

St Petersburg, Florida, United States

Presently functions as a Rating Veteran Service Representative (RSVR) as part of the Intake Processing Center and/or within special missions as dictated by the Veterans Service Center.Key Contributions, Highlights, & Achievements:•​Primarily serves as a decision-maker for claims that involve rating decisions.•​Proactively researches, investigates, and determines service-connection, disability percentage, permanent or total disability, entitlement to compensation/pension/vocational training/medical and dental treatment/automobiles/other conveyances/insurance/specially adapted housing/dependent education allowance/additional ancillary benefits.•​Analyzes initial allegations and conditions claimed and investigative evidence required and the necessity for any collateral support prior to developing a final decision.•​Accurately and efficiently analyzes claim evidence, determining if diseases and/or injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and/or related employment and compensation benefits.•​Proficiently reviews and determines if a need for examination/re-examination is necessary to complete the claim process.•​Following extensive investigative review and analysis, determines permanent incapacity and/or competency of Veterans and their dependents.•​Utilizes VA Schedule for Rating Disabilities (i.e., Rating Schedule) and prepares rating decisions that inform Veterans Service Representative and/or claimant of the respective decision, reasoning, and basis.•​Applies exceptional interpersonal communication and collaboration skills when communicating and interacting with Veterans and their representatives/advocates.

San Juan, Puerto Rico

Focused on making determinations on the eligibility for benefit opportunities. Maintained confidentiality and personable demeanor while inquiring about military service adequacy, medical evidence, and evaluation of income, employability, dependence, and relationships.Key Contributions, Highlights, & Achievements:•​Demonstrated proficiency in ensuring claims' records contain adequate audit trails and supporting documentation justification; facilitated error-free processing.•​Proactively requested examinations, re-examinations, or expert opinions, in evaluating disabilities that resulted from diseases or injuries.•​Following attainment of information, reviewed claim cases and ensured all issues are properly addressed; applied and interpreted VA laws, including: veterans’ case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.•​Applied exceptional interpersonal communication and interagency collaboration skills by providing prompt and accurate customer service to veterans, representatives, and advocates. Conducted interviews via phone or in-person, explaining the full-range of VA benefits and related programs.•​Utilized various software and applications, such as electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.•​In an Administrative capacity, mailed correspondence to Veterans, following determinations or to request missing information, prepared and released documentation for use by other federal/state/local agencies, and conducts calls with Veterans.•​During the entire determination and acquisition process, explained benefit programs and entitlement criteria, conducted interviews, identified issues, gathered relevant evidence, adjudicated claims, and input data necessary to generate the award and notification letter, which describes the decision and reasoning.

Killeen/Temple, Texas Area

•Supervised the planning and execution by coordinating resources to accomplish the organization’s objective. •Monitored a staff of six personnel required for accomplishing immediate and future objectives•Selected above coworkers to certify and qualify 15 personnel on data managing and safety procedures improving the department readiness by %30•Created a standard operating procedure for data managing and safety guidance that was used across the 48 personnel organization •Managed $1.5M+ in classified equipment vital to national security and the organization•Managed and tracked orders production and suspense; increasing productivity and suspense racking by more than 60% and resulting in over a 20% increase in operations execution lead-time

South Korea

•Coordinated, directed, and managed pioneer female integration program.•Motivated female’s integration in various organizations by being the first female to qualify on data processing and safety procedures •Led a partnership program with the Republic of Korea Field Artillery School; successfully raised the school’s quota by 20%

Bayamon, Puerto Rico

•Provided assistant and counseling to a-risk juvenile population. Assessed the needs of the clients and their families, where appropriate, linked them to opportunities and resources that helped them meet their requirements. •Analyzed an average of three cases a day of criminal's psychological tendencies and past•Developed an individual treatment plan for 50-60 probationers on my caseload; focused on locating educational opportunities, and assisted with acquiring job skills to facilitate their transition back into society•Completed case files in a timely manner as per state issued requirements and applicable guidelines. Maintained a data record of 100 confidential case records •Develop work schedules and issue weekly case progress summaries

Puerto Rico

•Developed and maintained client product databases, spreadsheets and related management reports for budget development, invoicing and administration. •Expedited approvals for payments through the program offices•Maintained high levels of customer service while managing each applicant's and support staff's expectations•Maintained knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines•Developed training materials for a productivity reporting tool that was implemented in the company and increased the productivity by 30%

Barranquitas, Puerto Rico

•Developed sales and marketing strategies: performed research target markets, created promotions of interest, and showcased products online while improving marketing and supervising a team. •Trained and led a 12 person team on sale processes and initiatives •Develop financial strategies, manage, and implement changes in the software for a company selling over $20K daily and $10M per year •Scheduled all work shifts; ensured employee coverage of all grocery sections to maintain operations for a 24 hour work period•Assisted in reviewing company budgets and financial information, and drafted weekly sales reports. Used Excel spreadsheets to track customers, make invoices, and employee schedules•Met sales objectives of over $1M in revenues, achieved perfect attendance, sold an average of $500K in products per day, and increased customer base and company profit by 30%

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Arts - Ba, Criminal Justice/Forensic Psychology