IKKI Conseil est une société française de conseil et d'intégration de CRM No Code. Nous sommes spécialisés dans la Gestion de la Relation Client et partenaire intégrateur certifié de la plateforme Creatio.

Création et gestion de concept stores en ligne

CustUp est un cabinet conseil spécialisé en Relation Clients et Performance Commerciale.Comme directeur de mission, j'interviens sur les sujets suivants : ▪Accompagnement à l'amélioration de la relation Clients (audit, plan d'amélioration, etc.),▪ Diagnostic CRM, SI,▪ Aide à la sélection de solutions les plus adaptées aux enjeux métiers.

▪Organisation, structuration of support team level 1 and 2 & incident management▪Recruiting and management of Outsourced technical dev team ▪Integration Partners support & training▪Sales team support for technical and software architecture

Leading the implementation and development of the Customer support unit▪ Recruiting people and building team process based on customer expectation and SLA▪ Account management and upsell▪ TMA follow-up for key account

Building and structuring a team, consistently managing resources and utilization above revenue goals ▪ Managing professional services practice ▪ Recruiting, managing and retaining talented functional and technical consultantsLeading the implementation and development of the professional services organization▪ Developing and closing new sales opportunities with sales team

Consultant for Philae I worked as Project manager/Business Analyst for CMA CGM Systems on Invoice module of CMA CGM's ERP.- Analyse requirement of the company's business teams- Write technical specification and coordination of outsourced development team in Dubai and India- Project follow up and final validation before delivery

In Charge of Telecom, Network and ERP services, I manage developers and network administrators.Responsibilities:- Manage staffing, training, workload planning, supervision and evaluation of department staff.- Develop, justify and manage department budget. - Define and control quality and security chart- Design and coordinate activities related to internal ERP developments and upgrades.- Coordinate Network administration and improvement for local and foreign offices.- Manage creation of Globalexport software

▪ Design and develop company’s internal software (ERP). ▪ Write technical and functional documentation ▪ Organize training session for staff