One of the keys to success throughout my career has been building strong, mutually beneficial relationships. I welcome the opportunity to share advice and guidance with others in the LinkedIn community. I am a senior-level executive, trusted advisor, and collaborative business partner. Having spent much of my employment in the finance arena, I consistently provide exceptional customer experience. Integrity is at the core of everything I do and the key success factor is always the customer. I am highly skilled at leveraging adaptive leadership methodologies to motivate individuals and build teams focused on attaining aggressive goals and objectives. My expertise is focused on maximizing profitable operations and creating satisfying working environments by providing sound leadership, achieving competitive advantages, developing new business, and reversing negative trends. By executing a focused approach on the corporate vision and customer-centricity, provides the ability to consistently deliver the highest level of service and operational excellence. A few notable highlights:=> Averted $100 million in potential fraud losses by addressing coverage gaps, identifying trends, conducting fraud forecasting exercises, monitoring service level agreements, and sharing detailed analysis with senior leadership.=> Harvested hundreds of thousands of dollars by executing process improvement initiatives, evaluating each store, identifying SOP gaps, ensuring proper cash handling, integrating dual controls, fraud evaluations, and governing risk management.=> Exceeded sales revenue targets by delivering results, surpassing stretch goals set for the Berlin and Glastonbury branches and achieving the “Top Quartile” out of 279 stores regionally on the East Coast.=> Captured “Top Percentile” customer satisfaction ranking of 9 & 10 by delivering excellent customer experience across all the branches, establishing solid banking solutions, and training employees on standardized answers to frequently asked questions.Please reach out for a conversation about executive leadership, strategic planning, business development, and business operations via LinkedIn or at fcsmith1967@gmail.com should you also see a benefit in professional networking and exchange. I look forward to connecting with you!