Fran Remmel Email & Phone Number

Independence, Ohio, United States

Solon, Ohio

Years of Accounting/Property Management Software product knowledge. Completed numerous quality assurance test scripts prior to client software upgrades (examples of test scripts are available upon request). Assisted with MRI Support onboarding training, covered phone queues for Base Support teams and assisted with incoming MRI Support Portal cases. Assisted with Project 360 performance and security testing and completed quarterly Knowledge Article audits. Wrote multiple Incident Reports after completing extensive testing to duplicate new client reported issues in newer versions of the software. Created 3rd Party API Integrations documentation to create a structured process after assisting with multiple integration setups and testing API calls.

Solon, Ohio

Abided by a set schedule for incoming support calls, executed SQL Queries to review and correct client’s Property Management/Accounting data and tracked/documented all cases via Salesforce. Managed time off the phone schedule to control personal case backlog, close support cases efficiently and maintain excellent client satisfaction. Worked with senior analysts to test and document system errors that needed correction in future versions of the Software.

Fairlawn, Ohio

Responsible for ordering and managing company and store inventory, creating employee work schedules, processing daily paperwork, handling sales, and maintaining store upkeep. Entrusted to travelling to multiple stores to hold interviews, discipline store managers and employees, train new employees and ensure that stores were stocked, cleaned, and organized. Trusted with keys to multiple stores and with making daily cash deposits/change requests. Very high customer appreciation, years of sales experience and years of customer solutions has led to an excellent understanding of client/customer needs.