Francine Zochalski Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Il

A collaborative leader and certified PMI PMP (Project Management Institute, Project Management Professional). Over 20 years of professional experience in operations and project management and several years specialization within IT and product management and business systems analysis.• Within a leading Commercial and Residential property tax services company, responsible for organizing programs and activities for the organization as directed by CEO. Tasked with developing programs to support the organization's strategic direction, as well as creating and managing long term goals. In charge of oversight and review of Management Team on strategic initiatives and operating plans for programs and writing and implementing strategic project plans.• Lead PM on System Redesign and Rebuild.• Cash Department oversight and change management.• IT Development Roadmap Coordinator working closely with Lead Developer and oversight with Business Analysts to ensure timelines and goals are met.

Chicago, Il

Joined NTS in 2017 and responsible for Business Systems Management, Project Management and serves as the IT Scrum Master, prioritizing and executing development, making sure that deliverables are on time with production quality.

Greater Chicago Area

In my previous role as Sr. Systems Business Analyst (BA) I was responsible for the design of the business analysis framework and practices used to elicit, analyze, validate, specify, verify, and manage the business requirements of project stakeholders. Additional responsibilities included creation of artifacts across all SDLC lifecycles (epic, story, storypoint, business requirement documents, etc).Managed workload on multiple simultaneous projects while applying six sigma principles for continuous improvement, and lean principles.Familiar with organizational change management (OCM) principles and able to assist project managers and program managers with the execution of OCM materials and programs. Additionally, familiar with data modeling techniques and able to aid data architects in completing data mapping exercises.Business Process Engineering: Design and document existing and future business processes with business unit partners.Understand, document, and assess changes needed and recommend Business Process improvements. Document the technology requirements of new or re-engineered business processes. Assist with the assessment of priority of requirements. Create detail Functional requirements including webpage design, data attributes definition, report design and facilitating collection of configuration of third party tools. Vet the technical solution to ensure that it meets the business requirements and the objective of the project; Ensure the business requirements meet the business goal and that the benefits of the project are achieved with the requirements.Testing: Direct efforts in the creation of user acceptance test cases, and recommend defect resolution in conjunction with requirements/development team. Ensure issues are identified, tracked, reported on and resolved in a timely manner.Project ManagementExecute PMP processes and principles and assist Project Managers in task management, execution, and team and stakeholder management.

Technology DeliveryOracle - Systems Integration

Operations Specialist 2000-2010Progressed through a series of promotions, culminating in a challenge to direct and manage programs and processes to support a division of 500 users.• Implementation Lead, PeopleSoft Projects.• Rolled-out PeopleSoft Expense and facilitated conversion from legacy system.• Outlined requirements for an Actuate DataMart reporting tool.• Executed post-acquisition integration processes for 3 acquisitions.• Strategically engineered and integrated invoicing program.• Formed and led cross-functional, talented team• Increased client facing billable hours• Contributed to increased profit margins• Innovated penetration industry analysis tool• Reconciled and operated 3 bank accounts• Instituted a series of accounts receivable open invoice aging reports and collections processes• Designed a revenue management Access database• Prepared financial reporting and budget reports for financial controller• Developed an Access billing database system to automate monthly distribution of revenue reports to Account Executives

• Innovated and administered the division's first time tracking reporting tools.• Dedicated human resource contact• Authorized expense and accounts payable approver.• Prepared annual budget files and monitored financial P&L s• Built, led and supervised executive administrative staff.• Established business rules and operation guidelines.

• First hire of the newly founded risk consulting division.• Assisted in building the business structure• Recruiting professional and administrative teams• Established internal policies, procedures, compensation and title structure

Bachelors Degree, Business Administration, Management And Operations

Bachelor'S Degree